Project Manager - Employee Experience

• Serve as the trusted advisor and primary contact for clients throughout the project lifecycle.
• Build strong, lasting relationships with client stakeholders, ensuring satisfaction and long-term engagement.
• Maintain a proactive approach to client communications, providing strategic updates and anticipating needs.
• Collaborate with internal teams to align project execution with client goals and desired outcomes.
• Ensure a seamless handoff to post-implementation support teams, maintaining continuity and trust.
• Identify opportunities for additional services or support, contributing to account growth and retention.

• Define detailed project plans, including timelines, milestones, budgets, and resource requirements.
• Coordinate team onboarding and ensure readiness for project execution.
• Share pre-kickoff materials (e.g., questionnaires, onboarding materials) with clients.
• Lead internal and external project kickoff meetings.

• Direct project execution in alignment with defined schedules, budgets, and scope.
• Coordinate and assign tasks across the project team to ensure timely delivery.
• Monitor progress and make necessary adjustments to meet client expectations.
• Track milestones and timelines, adjusting workflows and resources as needed.
• Ensure smaller projects are progressing appropriately, even if formal meetings are not required.
• Monitor third-party project status and follow up on closure timelines.

• Serve as the primary point of contact for all project stakeholders internally and externally.
• Conduct regular project status calls based on project size and complexity.
• Send project status summary emails and post meeting recaps/status reports to the project folder.
• Maintain an up-to-date project plan and communicate changes proactively internally and with the client.
• Provide timely updates to clients and executive leadership.

• Monitor the “pulse” of open issues and tickets to ensure timely resolution.
• Identify, analyze, and resolve issues that may impact project performance or deliverables.
• Facilitate issue resolution to keep the project on track and within defined parameters.
• Escalate risks appropriately and implement mitigation strategies.

• Ensure completion of all deliverables and adherence to quality standards.
• Conduct project closure and support transition meetings.
• Capture lessons learned and contribute to continuous improvement efforts.

• Provide strategic input for improving administrative and business processes.
• Contribute to process analysis, redesign, and organizational effectiveness initiatives.

• BA or BS in Computer Science or related field, PMP Certification preferred
• Strong project management background, proven success in delivering projects on time, on budget and in scope.
• 4+ years’ experience in information systems development or implementation with progressively more complex responsibilities and accountabilities, with a focus on HRIS implementation and management.
• Ability to effectively document business and technical designs
• Strong understanding of HR and payroll processes, regulations, and best practices.
• Successful track record of delivering on agreed-upon business objectives and performance on key metrics.

This job may require access to customer information, systems, and/or premises.  As a result, this job may require customer approval for such access as an essential job function.

• Client Champion – Relentlessly exceed client expectations. Consistently anticipate needs to deliver valuable solutions and extraordinary outcomes.

• Problem Solver – Smart, analytical, inquisitive, knowledge-seeker that thrives on a challenge.
• Promise Keeper – Place high value on keeping our word and doing the right thing. Demonstrate honesty, integrity, and commitment.
• Collaborative Integrator –Team player, unifier, relationship-oriented, win-win seeker, exemplify the concept of relationships through trust and unity.
• Driven Intrapreneur – Exceed goals using independent creative thinking, optimism, self-confidence, and a can-do attitude.
• Inspiring Coach – Help employees, clients and partners using knowledge, expertise, experience, and situational fluency.