Sales Administrator

Founded in 1996, Net at Work is one of North America’s largest technology advisors and solution providers for small and mid-size businesses. Our award-winning consultancy offers a rich portfolio of next-generation technology, industry expertise, implementation and managed services to help organizations derive value from the transformative benefits of technology. 

Through the integration of ERP, HCM and/or CRM solutions, Net at Work  offers unique, industry-specific  solutions and operation platforms that enable companies to compete more effectively in today’s digital economy. For more information, visit www.netatwork.com. 

The Sales Administrator is responsible for providing operational and administrative support to the Sage X3/500 sales team throughout the sales lifecycle. This role ensures opportunities are accurately maintained in CRM, customer documents are prepared and distributed efficiently, and orders are processed accurately to support a seamless customer experience.

• Create and maintain Leads and Opportunities in CRM. 

• Ensure CRM records are complete, accurate, and up to date throughout the sales cycle. 

• Assist Account Executives with CRM updates, data entry, and sales administration requests. 

• Monitor opportunity progression and follow up on missing information required for processing. 

• Support CRM data quality initiatives and ensure compliance with company processes. 

• Prepare and process customer quotes. 

• Review documentation for completeness and accuracy before submission. 

• Validate pricing, products, customer information, and supporting documentation. 

• Coordinate with Sales, Finance, and Operations to resolve order-related issues. 

• Track orders through completion and communicate status updates as needed. 

• Prepare customer-facing sales documents, including Statements of Work (SOWs), agreements, and order documentation. 

• Send documents for electronic signature using Adobe Acrobat Sign. 

• Monitor signature status and follow up with internal teams and customers when necessary. 

• Maintain organized electronic records of executed agreements. 

• Serve as a primary administrative resource for the Sage X3/500 sales team. 

• Coordinate with internal departments to facilitate timely processing of customer transactions. 

• Support month-end and quarter-end sales activities, ensuring deadlines are met. 

• Assist with reporting, sales metrics, and administrative projects as assigned. 

• Identify opportunities to improve sales administration processes and increase efficiency. 

• Support automation initiatives and adoption of best practices. 

• Maintain documentation of standard operating procedures. 

• 2–5 years of experience in Sales Administration, Sales Operations, Customer Service, or a related role. 

• Experience working with CRM systems (Microsoft Dynamics CRM preferred). 

• Experience processing quotes, contracts, and sales orders. 

• Experience using Adobe Acrobat Sign or similar electronic signature platforms. 

• Strong Microsoft Office skills, particularly Excel, Outlook, and Teams. 

• Excellent organizational skills with exceptional attention to detail. 

• Strong written and verbal communication skills. 

• Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment. 

This job may require access to customer information, systems, and/or premises.  As a result, this job may require customer approval for such access as an essential job function.

• Experience supporting ERP or software sales organizations. 

• Experience with Sage products or ERP solutions. 

• Familiarity with order management and contract administration. 

• Experience supporting remote sales teams. 

• Client Champion – Relentlessly exceed client expectations. Consistently anticipate needs to deliver valuable solutions and extraordinary outcomes.

• Problem Solver – Smart, analytical, inquisitive, knowledge-seeker that thrives on a challenge.
• Promise Keeper – Place high value on keeping our word and doing the right thing. Demonstrate honesty, integrity, and commitment.
• Collaborative Integrator –Team player, unifier, relationship-oriented, win-win seeker, exemplify the concept of relationships through trust and unity.
• Driven Intrapreneur – Exceed goals using independent creative thinking, optimism, self-confidence, and a can-do attitude.
• Inspiring Coach – Help employees, clients and partners using knowledge, expertise, experience, and situational fluency.