People Experience Manager

About Us

NRI is a specialist in providing North American logistics services to apparel, footwear, equipment and accessories manufacturers in the outdoor, action sports, fashion and lifestyle industries.  We are champions in both wholesale and ecommerce fulfillment.  At NRI a high level of service is a MUST, while providing an engaging workplace to our team members.  Both the Client and our team member experience is very important to us! 

 

We fundamentally believe that one’s mindset establishes the foundation for success in our environment and look for people that live by and embrace a winning attitude with a propensity for action.

 

 

The People Experience Manager oversees and manages the People Experience functions for NRI and provides direct guidance and support to managers and team members on all matters related to People.  This position influences business decisions through strategic planning of people processes and works on multiple initiatives to support the vision, mission, guiding principles, and strategic direction of NRI.

 

What does success look like in this role? 

The ideal candidate is a go-getter that can easily adapt and be resourceful within a changing and fast paced environment. This person is curious, team-oriented, always thinking about process improvements and will role up their sleeves to get the job done. You are comfortably independent and forward thinking. A sense of humor is additionally welcomed.  

 

Things you Will be Doing

 

• Proactively manages and prioritizes work on the team and supports operational needs, HR strategies and objectives.  

• Guides and coach’s management on how to appropriately handle and resolve HR issues including, but not limited to performance management, conflict management, coaching, development and employee relations.  

• Proactively manage and resolve employee relations and mitigate legal risk.  

• Uses data to identify trends that help to inform HR strategies and proactive solutions.  

• Manage full cycle Leave of Absence process  

• Interpret and apply state/federal employment laws as well as company policies and procedures.  

• Informs VP of People Experience on critical or sensitive business or team/ people concerns.  

• Serve as subject matter expert for benefits, policies, and guidelines etc.  

• Develop and execute a lifecycle approach to talent needs including, but not limited to, workforce planning, headcount and position management, internal mobility, succession planning and talent acquisition inclusive of recruitment, phone screening and hosting job fairs as required.  

• Ensures that all safety policies and procedures are in compliance with corporate, local, state and federal regulations (including Occupational Safety and Health Administration / OSHA).  Maintains and improves NRI Safety Programs and manages all work-related injury claims.  

• Supports and drives NRI’s culture by coordinating Social Responsibility activities and employee recognition.  

• Initiates, develops, and executes a wide range of communication messages and programs.  

• Plans, develops and implements People Experience strategies to facilitate the continued growth and success of NRI and its people.
• Creates staffing plans and strategies to attract and retain team members.
• Leverages technology, process and structure to ensure scalable solutions to support the growth of our business.
• Marries up technology to physical process to eliminate waste and ensure a quality experience for all people the process and technology touches.
• Sources new solutions to improve the overall experience of team members while providing the opportunity for improved business result
• Builds relationships with key partners in the community that aligns with our values.
• Creates communication and initiatives to align the overall team member experience, behaviors, actions and results.
• Ensure legal compliance and aligns policies and processes with the legislative requirements of Pennsylvania.

All About You

Things You Can Do:

• Lead with passion and partner with determination.
• Be an awesome consultant to our leaders.
• Strive towards a strong and high performing team.
• Budget management experience.
• Develops and follows through on strategic targets.
• Can build rapport with anyone, anytime and under any condition.
• Can communicate in an open, helpful and engaging manner.

For Bonus Points:

• Previous logistics experience would be awesome but it’s not required!
• Recognized HR Certification

What Gets You Stoked:

• Building quality partnerships both in the organization and the community.
• Ongoing learning opportunities.
• Setting goals and achieving them.

The Must Haves

• Bachelor’s degree in Business, Human Resources or related field.
• Ten plus years of experience in Human Resources in a generalist and leadership capacity.
• Excellent MS Excel, Word and Outlook skills.
• Previous experience with an HRIS.
• Having a solutions focused approach to everything you do.
• Thick enough skin to accept feedback, an ear for listening and motivation to drive initiatives forward.
• Ability to put fun into the work environment.