Account Manager

As a leading provider of AI-powered extended managed detection and response (MXDR) services, Ontinue is on a mission to be the most trusted, 24/7, always-on security partner that empowers customers to embrace the future by using AI to operate more strategically, at scale, and with less risk. We believe that the combination of AI and human expertise is essential for delivering effective managed security that is tailored to a customer’s unique environment, operational constraints, and risks.

Our MXDR service combines powerful proprietary AI with a one-of-a-kind collaboration model to continuously build a deep understanding of our customers’ environments, informing how we prevent, detect, and respond to threats. Our unrivaled Microsoft expertise allows customers to achieve these outcomes with the Microsoft Security tools they already own. The result is highly localized managed protection that empowers security teams to be faster, smarter, and more cost efficient than ever before. 

Continuous protection. AI-powered Nonstop SecOps. That’s Ontinue. 

We are seeking a driven and results-oriented Account Manager to strengthen our presence in the DACH and EMEA markets. This role is pivotal to our growth strategy and focuses on nurturing trusted client relationships, driving customer satisfaction, and expanding our footprint within our SME accounts.

The ideal candidate should have a solid background in sales and account management in B2B IT services or IT Security, along with a strong sense of initiative and an highly structured work approach. Native-level German and fluency in English are essential, given the focus on the DACH region.

Key Responsibilities:

Account Management

• Serve as the primary point of contact for SME accounts, ensuring long-term customer satisfaction and retention.
• Build trusted, long-lasting relationships with senior stakeholders through regular engagement and value-based discussions.
• Identify opportunities for cross-selling Ontinue’s SOC and MXDR services.
• Proactively address challenges, ensuring a consistently positive customer experience.

Sales & Business Development

• Achieve growth targets by expanding within existing accounts
• Drive and maintain a high renewal rate within your own customer portfolio
• Collaborate with sales, marketing, and delivery teams to design and execute account-specific strategies.
• Present compelling proposals and business cases that demonstrate Ontinue’s unique value to customers in the DACH/EMEA region.

Market & Product Expertise

• Build and maintain expert knowledge of Ontinue’s SOC and MXDR services (ION Platform), as well as Microsoft Defender, Sentinel, and Azure security solutions.
• Stay current on cybersecurity trends, the competitive landscape, and local regulatory requirements across DACH/EMEA.
• Act as a trusted advisor, helping clients strengthen their security posture and maximize their Microsoft investments

Required experience:

• Bachelor's degree in Business, Marketing, Computer Science, or a related field.
• 2-3 years of experience in account management, sales, or business development within the B2B IT or cybersecurity industry.
• Solid foundation and application of B2B sales methodologies on a day-to-day basis
• Proven track record of achieving sales targets and managing large SME customer portfolio independently
• Excellent communication and presentation skills.
• Working independently, highly organized, with strong analytical and problem-solving skills.
• Ability to work independently and as part of a team in a fast-paced, dynamic environment.
• Fluent in German and English(additional European languages a plus).

Nice to haves: 

• Strong understanding of Microsoft security solutions, including but not limited to Microsoft Defender, Sentinel, and Azure security services.
• Familiarity with regional data protection regulations (e.g., GDPR, BDSG).
• Network of established relationships within enterprise IT/security communities in DACH/EMEA.
• Background in managed security services or SOC operations.

What we offer:

We have been recognized as a top place to work! In addition to a competitive salary, we also offer great benefits including 28 days off a year, an annual subscription to headspace, recognition awards, anniversary rewards, a monthly phone allowance and access to management and Microsoft training.

Come as you are!  We search for amazing people of diverse backgrounds, experiences, abilities, and perspectives. Ontinue welcomes and encourages diversity in the workplace regardless of race, gender, religion, age, sexual orientation, disability, or veteran status.

Next Steps:

If you have the skills and experience required and feel that Ontinue is a place you can belong, we would love to get to know you better! Please drop an application to this role and our talent acquisition manager will be in touch to discuss further.

Learn more: www.ontinue.com.