Associate Account Manager

Building your Career in Account Management

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

Report to the Sr District Manager, this is a key developmental position where you will be responsible for leading customer retention and revenue growth within your territory of restaurants in Ireland. This role provides direct mentorship and structured career progression within the OpenTable sales team.

In your role, you will be in tune with the local restaurant industry and will proactively engage with our restaurant customers. The Associate Account Manager (AAM) is a customer-facing role focused on retention, product adoption, and revenue growth across a defined book of restaurants in Ireland. This position serves as the foundational starting point for career development within our sales organization and reports to the Senior District Manager.

Successful Associate Account Managers will meet and exceed goals on a monthly, bi-annually, and annual basis By managing a defined book of small-to-mid-sized accounts with a focus on proactive retention and growth motions. Meeting your goals is centred around your ability to:

• →Act as a trusted advisor to a defined book of restaurant accounts, driving ongoing business retention and long-term partnership success.
• →Partner closely with customers to increase product adoption and optimize their online availability, ultimately driving growth for their business.
• →Identify and execute on proactive opportunities for upselling and revenue expansion within your territory.
• →Maintain an expert-level understanding of all products and services to effectively align solutions with customer needs.
• →Cultivate strong relationships by balancing impactful virtual meetings with highly visible, face-to-face engagements in the field.
• →Collaborate with internal stakeholders and team members to share best practices and seamlessly implement broader organizational strategies.

• 2+ years of professional experience in customer-facing roles, relationship management, or sales.
• Demonstrated experience in business relationship development and strategic thinking.
• Strong organizational skills with a proven ability to prioritize tasks and manage multiple accounts simultaneously.
• Excellent communication skills with the ability to build trust authentically with diverse partners.
• Analytical aptitude with the ability to effectively use data to guide decisions and influence outcomes.

• Previous experience in restaurant management or sales within the food and beverage industry.
• Familiarity with or proficiency in utilizing Salesforce CRM.
• Experience using Google Workspace in a professional setting.
• Demonstrated passion for the hospitality and technology sectors.

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need any reasonable adjustments during the application/interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.