Growth/Expansion Account Manager

Australia·Melbournemid

SalesAccount Manager

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Quick Summary

Key Responsibilities

Collaborate closely with two CSMs to execute account-specific growth and retention plans.

Requirements Summary

Experience in Customer Experience (CX) or Account Management, ideally with direct exposure to closing revenue through expansion or upsell opportunities.

Technical Tools

SalesAccount Manager

At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers.

In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we’ve deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business.

Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2.

Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career.

As an Expansion Account Manager, you will work cross-functionally, engaging with teams across Podium, including Sales, Product, Marketing, Finance, and Strategy. Your primary focus will be on driving growth within our existing customer base through upselling, cross-selling, and building strong multi-stakeholder relationships.

You’ll partner closely with a pod of two Customer Success Managers who manage customer health and retention, while you lead the growth strategy for their shared book of business. You’ll be equally driven by a customer-centric mindset and a strong desire to achieve expansion revenue targets.

Responsibilities

~1 min read

→Collaborate closely with two CSMs to execute account-specific growth and retention plans.
→Spearhead the expansion and assistance in the adoption of Podium’s product suite across small business accounts.
→Identify and close new revenue opportunities within existing customers and target accounts.
→Build deep relationships with your portfolio to uncover needs and deliver value-based solutions across our range of products and services.
→Own your pipeline — maintain accurate forecasts, track performance, and provide clear visibility into expansion and product metrics.
→Partner with your CSMs to conduct warm handoffs and ensure smooth transitions for new customers entering your pod.
→Be a product expert, understanding setup requirements and key value drivers for each product to enable adoption and ROI.
→Oversee onboarding for new customers in your portfolio, ensuring a seamless and high-value experience.

Experience in Customer Experience (CX) or Account Management, ideally with direct exposure to closing revenue through expansion or upsell opportunities.
A strong commercial mindset comfortable discussing ROI, building business cases, and navigating multi-stakeholder buying decisions.
Proven ability to identify at risk customers, drive adoption, and activate new opportunities within existing accounts.
Ability to thrive in a fast-paced, evolving environment, adapting quickly to new products and priorities.
Excellent presentation, communication, and stakeholder management skills, including at the executive level.
A consultative, problem-solving approach that balances customer advocacy with achieving expansion, product, and churn targets.