Field Technician

Onsite Support, also covering IT Link (Walk-In) Center - recommended experience level:                           
o   Relevant years of local in country experience:  > 2-3 years                    
o   Good oral and written communication skills in local language + English                            
o    Good interpersonal skills                     
o   Industry standard skills normally expected from an onsite support technician including:                     
- ServiceNow ticket handling
- Microsoft Windows and Apple operating system – all related issues
- How-to assistance of End User assigned IT devices and software
- Standard and non-Standard HW devices (peripherals like monitors, label printers, etc.)"                 
- Perform basic HW support for Desktop & Laptop:
          •  RAM upgrade
          •  Keyboard exchange
          •  SSD HD replacement"   
- Assistance on Software related issues (Standard & Non-Standard)                       
- Microsoft Office 365 suite                      
- Software deployment                
- Smart Hands experiences for any support team including but not limited to: MFP, Standalone, Networked Printers & Scanners, including toner replacement etc, Servers & Storage                      
- Smartphones & Portable Devices experiences for SIM handling and provisioning                     
- Meeting room support (Audio and Video Equipment)                   
- Network cabling and port patching, Wi-Fi network, replacement of router, HUBS, and Switches (local task pertaining to Smart Hands support) Support of LAN closets, MDFs and IDFs
- Document management like Asset Management, Knowledge Management maintenance, Site Operations Manual, etc.                        
- Stock management (incoming & outgoing IT goods)

 

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