Restaurant Manager

An established hospitality brand specialising in craft beverages is seeking two hands-on, resilient Restaurant Managers to lead front-of-house (FOH) and back-of-house (BOH) operations at their busy O.R. Tambo International Airport outlet. This role operates within a bustling international transit hub, requiring sharp problem-solving abilities, high service standards, and steady operational leadership. The appointed managers will steer team performance, maintain product quality across food and craft beverages, enforce airport compliance, and deliver a welcoming, efficient customer experience for domestic and international patrons. Working Hours: Shift-based schedule aligned with airport operating hours, requiring comprehensive availability across early mornings, late evenings, weekends, and public holidays. Key Responsibilities: Operational Standards & Guest Journey Oversee floor service and bar activities during peak trading periods to maintain prompt, high-calibre guest service. Address and resolve customer feedback or complaints diplomatically and efficiently. Enforce adherence to airport security mandates, health and safety regulations, and food hygiene legislation. Maintain a dedicated managerial presence on the floor during service rushes. Team Leadership & Staff Enablement: Supervise, coach, and support FOH floor teams, bar personnel, and auxiliary staff. Run daily pre-shift meetings, distribute tasks, and manage staff deployment. Direct shift scheduling, track punctuality, handle attendance, and apply workplace discipline when necessary. Facilitate continuous workplace training focusing on beverage knowledge, guest hospitality, and suggestive selling techniques. Cellar, Stock & Cash Administration: Champion product quality with emphasis on craft beer storage, draught line management, pouring standards, and menu recommendations. Conduct regular inventory audits, record stock movements, minimise wastage, and control shrinkage. Oversee daily cash handling, float allocations, and end-of-shift reconciliations. Systems & Operational Reporting: Manage daily transactions and floor reporting via electronic Point of Sale (POS) infrastructure. Compile accurate shift handover logs and operational summaries for executive review. Requirements 3 to 5 years of proven restaurant management experience within high-turnover, fast-paced dining, pub, or brewery environments. Solid working knowledge of cellar management, stock administration, and food and beverage cost containment. Proven leadership capabilities with the composure to manage service demands under sustained operational pressure. Full flexibility to work rotational airport operating shifts, including early mornings, night shifts, weekends, and public holidays. Reliable transport to ensure punctual arrival at O.R. Tambo International Airport irrespective of shift timing. Ability to secure and retain an official airport security clearance card (clean criminal record mandatory). Preferred Qualifications Prior management experience in airport concessions, high-footfall entertainment centres, or craft beverage taprooms. Formal hospitality or food and beverage management qualification. Required Software Skills: GAAP POS Pilot Micros Benefits Opportunity to lead operations within one of Africa's busiest international transport hubs. Professional exposure to specialised craft beverage operations and cellar management. Stable, ongoing leadership career within an expanding hospitality enterprise.