Account Manager, VIP

As a VIP Account Manager, you serve as the strategic partner and trusted advisor to Scorpion’s highest-value legal clients. You are responsible for cultivating deep, consultative relationships that drive measurable business results. Your expertise spans digital strategy, marketing performance, and client experience—ensuring that every engagement reflects excellence, innovation, and tangible ROI.

You will lead the orchestration of integrated digital marketing campaigns across SEO, paid advertising, social media, and content strategy, translating complex goals into actionable roadmaps. With a pulse on client objectives, industry trends, and marketing performance data, you anticipate needs before they arise and ensure that Scorpion delivers outcomes worthy of our most discerning clients.

• Serve as the primary strategic liaison for a portfolio of VIP or enterprise-level clients, building enduring partnerships grounded in trust, results, and thought leadership.
• Conduct regular executive business reviews to communicate performance insights, industry trends, and strategic opportunities.
• Proactively identify growth levers and guide clients toward optimal utilization of Scorpion’s full suite of products and services.

• Drive client retention and revenue expansion, ensuring continued alignment between client objectives and Scorpion’s marketing solutions.
• Partner with internal sales and strategy teams to identify cross-sell and upsell opportunities that strengthen client impact and account profitability.
• Maintain client satisfaction scores and retention rates that exceed department benchmarks.

• Lead cross-functional collaboration with SEO, PPC, Social, and Content teams to deliver integrated, results-driven campaigns.
• Monitor performance metrics across all digital channels, leveraging analytics and insights to optimize campaign performance and return on investment.
• Translate marketing data into clear, actionable recommendations for executive-level clients.

• Manage client budgets with precision, ensuring efficient allocation of resources and adherence to performance goals.
• Forecast account growth, manage renewals, and ensure contractual compliance across multiple engagements.
• Anticipate risks and implement proactive strategies to safeguard client relationships and revenue.

• Represent Scorpion at industry conferences, client summits, and leadership roundtables, acting as a brand ambassador and marketing strategist.
• Stay ahead of emerging digital marketing trends, translating insights into innovative strategies that differentiate Scorpion’s VIP experience.
• Contribute to internal knowledge sharing by mentoring junior account managers and modeling best-in-class client service.

• Education: Bachelor's degree in Marketing, Advertising, Business, Communications, or a related field—or equivalent practical experience.
• Experience:
  
  • 2+ year of progressive experience in client-facing account management in digital marketing or advertising agency.
  • 2+ years of managing enterprise or VIP accounts.
  • 1+ year of working with legal clients.
  • Proven track record of upselling and growing client accounts.
  • Experience working with cross-functional teams to execute client strategies.
• Skills:
  • Expert understanding of SEO, SEM, social media marketing, analytics, and content strategy.
  • Strong business acumen with the ability to connect marketing KPIs to broader business outcomes.
  • Exceptional presentation and communication skills, including executive-level reporting.
  • Highly organized and detail-oriented, with a passion for excellence in client delivery.
  • Comfortable operating in fast-paced, results-oriented environments with multiple stakeholders.
  • Willingness to travel for client meetings, conferences, and strategic planning sessions.

Winning Mindset:  When our clients win, we win. 
Genuine Care:  We only succeed when we are truly invested in our clients and each other.
Unmatched Results:  We deliver more than expected–and then some–driving the best results and impacting lives.
Constant Improvement:  We believe there is always a better way. We learn we ask “What if?” we build and then do it again.
Unbeatable Teamwork:  We come from different backgrounds but have the same vision. We only get there by doing it together, as a team.

We value your time and want to give you the best opportunity to showcase your skills. Here’s what to expect:

• Initial Phone Screen:  30-minute conversation with a recruiter to learn more about you and share details about the role.
• First Interview:  30-minute Zoom with the hiring manager to dive deeper into your experience and goals.
• Second Interview:  45-minute Zoom with interview panel with key team members.
• Final Interview:  30-minute Zoom with an executive leader for a final conversation.