Senior Account Manager

As a Senior Account Manager, your core role is to build and nurture strong client relationships with home services clients. You are the primary point of contact between our clients and our internal teams, ensuring the effective execution of digital marketing campaigns that align with our clients' objectives. You play a pivotal role in transforming their goals into successful strategies in areas such as SEO, paid advertising, social media, and more. Your dedication and expertise provide our clients with confidence in achieving their online success. As a Senior, your influence reaches beyond the franchisees into Advisory committees and the corporate relationship.

• →Client Relationship Management: Develop and maintain strong, long-lasting client relationships by understanding their needs, objectives, and business goals.
• →Training: Lead internal and external training sessions on digital marketing, Scorpion systems and brand specifics.
• →Account Strategy: Develop and implement comprehensive digital marketing strategies in collaboration with our internal teams, encompassing SEO, paid advertising, social media management, chat, and content marketing, to achieve client objectives.
• →Account Reviews: Monitor and analyze campaign performance, providing insights and recommendations for improvements to clients, covering SEO, PPC, and social media KPIs.
• →New Business Development: Identify opportunities for upselling and expanding our services within existing client accounts.
• →Team Collaboration: Work closely with internal teams, including the Directors, SEO specialists, paid advertising experts, social media managers, and content writers, to ensure client success.
• →Budget Management: Manage client budgets, ensuring efficient allocation of resources to achieve campaign objectives and return on investment.

• Education
  • Bachelor's degree in Marketing, Advertising, Business, Communications, or a related field—or equivalent practical experience.

• Experience
  • 4+ years of professional experience in client-facing account management.
  • 2 years in an Account Manager role or comparable experience
  • Proven experience as an Account Manager in a digital agency setting
  • Experience working as part of a team
  • Strong understanding of digital marketing channels, strategies, and tactics, including SEO, social media, and paid advertising

• Skills
  • Excellent oral and written communication skills
  • First class organizational skills
  • A keen eye for detail and an understanding of budget restraints
  • Willingness to learn new programs
  • Ability to interpret and leverage data for decision making
  • Proven ability to work under pressure in a fast paced environment
  • A personable and professional character to build client rapport
  • The confidence to gain client trust

Winning Mindset:  When our clients win, we win. 
Genuine Care:  We only succeed when we are truly invested in our clients and each other.
Unmatched Results:  We deliver more than expected–and then some–driving the best results and impacting lives.
Constant Improvement:  We believe there is always a better way. We learn we ask “What if?” we build and then do it again.
Unbeatable Teamwork:  We come from different backgrounds but have the same vision. We only get there by doing it together, as a team.

We value your time and want to give you the best opportunity to showcase your skills. Here’s what to expect:

• Initial Phone Screen: 30-minute conversation with a recruiter to learn more about you and share details about the role.
• First Interview: 30-minute Zoom with the hiring manager to dive deeper into your experience and goals.
• Second Interview: 45-minute Zoom with interview panel with key team members.
• Final Interview: 30-minute Zoom with an executive leader for a final conversation.