Account Manager

The Account Manager will act as a strategic client partner responsible for managing a portfolio of corporate clients across accounting, tax, corporate services, and advisory engagements. The role goes beyond relationship management and requires strong technical understanding of UAE compliance (VAT, Corporate Tax, ESR, AML/CFT) and the ability to proactively identify risks, opportunities, and value-added services.

This position serves as the primary interface between clients and internal delivery teams, ensuring high-quality service delivery, regulatory compliance, and revenue growth across assigned accounts.

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  Client satisfaction

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  SLA adherence

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  Billing and collections

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  Client satisfaction

• →

  SLA adherence

• →

  Billing and collections

• Manage and grow a portfolio of SME and mid-market clients across mainland and free zones.

• Act as the trusted advisor to clients on accounting, tax, and compliance matters.

• Build long-term relationships with key client stakeholders, including  Finance Managers, and business owners.

• Conduct regular client meetings (monthly/quarterly reviews) to assess service quality, risks, and opportunities.

Oversee delivery of:

• Bookkeeping and financial reporting (IFRS aligned)

• VAT compliance (returns, refunds, health checks)

• UAE Corporate Tax filings and advisory

• Payroll and WPS compliance

• Corporate services (licensing, renewals, UBO, ESR, AML)

• Review key outputs and ensure quality control before client submission.
• Identify compliance risks early and escalate internally

• Ensure all deliverables meet UAE regulatory standards, including:

• • UAE Corporate Tax Law

  • UAE VAT Law

  • Federal Tax Authority guidelines

  
  

Identify and drive upsell and cross-sell opportunities, including:

• • Corporate tax advisory and structuring

  • Transfer pricing documentation

  • VAT health checks and voluntary disclosures

  • CFO/outsourced finance function services

  • Support proposal development, pricing, and client presentations.
  • Contribute to revenue growth targets and client retention KPIs.

Work closely with:

• • Accounting and bookkeeping teams

  • Tax specialists (VAT & Corporate Tax)

  • Corporate services / PRO teams

  • HR & payroll teams

  • Translate client requirements into clear internal deliverables.
  • Drive accountability across teams for timely execution.

Prepare and present:

• • Monthly client dashboards (financials, KPIs, compliance status)

  • Revenue and pipeline reports

  • Client health and risk reports

Monitor

• • Client satisfaction

  • SLA adherence

  • Billing and collections

• Strong client-facing and relationship management skills

• Commercial mindset with ability to identify revenue opportunities

• High emotional intelligence and stakeholder management

• Excellent project and time management skills

• Ability to manage multiple deadlines in a fast-paced environment

• Proactive, ownership-driven, and results-oriented