Sales Development Representative - 58630613815

Location: Remote (South Africa — excellent English required; must overlap with U.S. EST hours)
Compensation: USD 1,700 – USD 2,000 / month + commission (see below)
Industry: Health & Wellness / Physical Therapy & Coaching Services
Schedule: Full-time — split-shift schedule aligned with U.S. mornings and evenings (EST)

A growing physical therapy and performance coaching practice offering rehabilitation services, strength and mobility coaching, and educational programs for clinicians and coaches. The business is expanding its online client base and increasing advertising across platforms such as Instagram and Google.

The Sales Development Representative (SDR) will be the first point of contact for prospective clients responding to online ads, SEO, instant forms, and referrals. This role focuses on high-volume follow-up, booking initial discounted evaluations, and supporting smooth communication between prospects and the clinical team.

This is a warm-lead only role — no cold calling.

Lead Handling & Outreach

• →Respond to all inbound leads from Instagram ads, Google SEO, Google Ads, website forms, and referrals
   
• →Make 100–150 calls per week (warm leads only)
   
• →Target 50–60% pickup rate and ~60% show-up rate for booked calls
   

Booking & Conversions
 

• →Schedule evaluations and ensure smooth handoff to the appointment center
   

Lead Nurturing & Follow-Up

• →Conduct morning outreach, midday SMS follow-ups, and evening call blocks to align with U.S. working professionals
   
• →Maintain consistent, empathetic communication with prospects
   

CRM & Communication

• →Maintain accurate records in GoHighLevel (CRM)
   
• →Communicate with internal appointment center via Slack
   
• →Make calls using OpenPhone (VOIP)
   

• Excellent spoken and written English — cultural communication alignment with U.S. clients is essential
   
• Experience in sales development, lead qualification, or appointment setting
   
• Proficiency with CRM tools (GoHighLevel experience is a plus)
   
• Comfortable navigating Slack, VOIP systems, and SMS outreach
   
• Ability to manage high outbound volume and structured follow-up cycles
   

• Warm, empathetic communication style that resonates with U.S. clients (especially adults 30–50 in chronic pain)
   
• Pleasant phone presence and strong interpersonal instincts
   
• Consistent, proactive follow-up skills without sounding pushy
   
• Organized, detail-oriented, and reliable with time-blocking and task tracking
   
• Self-driven and capable of working independently in split shifts
   

• 1–3 years experience in sales development, appointment setting, or client outreach
   
• South Africa–based candidates strongly preferred (best alignment with communication expectations)
   
• Comfortable with high call volume, structured metrics, and fast-paced work
   
• Tech-ready with reliable internet and basic headset/PC setup
   

• Increases conversion of incoming warm leads driven by rising ad spend
   
• Ensures prospective clients receive professional, timely communication
   
• Frees clinical leadership to focus on client care and growth
   
• Directly expands the online and in-person client base
   

• USD 1,700–2,000/month aligns with strong SDR talent in South Africa with U.S. communication alignment
   
• High-touch, empathy-driven client interactions require above-average language proficiency
   
• Role involves split shifts (morning + evening EST), high outbound volume, and structured performance metrics