Strategic Account Manager – SoundStack Marketplace

The Strategic Account Management is responsible for SoundStack's day-to-day relationship with our strategic customers post-implementation. This role owns customer communications with key publishers and demand partner relationships, oversees account health, including growth and renewals, and overall customer satisfaction from a business perspective.

Working closely with Technical Account Management, Sales, Product, and Marketplace Operations, this role ensures customers realize maximum value from the SoundStack platform while identifying opportunities to expand partnerships and increase recurring revenue.

This individual will be strategic, analytical, and execution-focused. The ideal candidate combines day-to-day revenue monitoring with strategic marketing and audience storytelling to help publishers maximize their monetizable inventory and enable buyers to achieve campaign performance.

Lead comprehensive Quarterly Business Reviews for top strategic clients, combining data analytics and storytelling to drive account retention and expansion:

• Custom Marketing Collateral: Work with the marketing department to build and update targeted marketing materials specific to clients, geographies, top-performing genre groups, and DSP-specific profiles.

• Publisher Directory Management: Maintain external-facing publisher catalogs (collaborating with Marketplace Operations, who owns internal list maintenance) and maintain a list of publishers willing to participate in marketing materials and logo sharing.

• AI Knowledge Base Maintenance: Maintain and update the Marketplace Operations Gem and sales enablement repositories with accurate sales-side materials, positioning guides, and collateral.