Operations Account Manager

Are you an enthusiastic and ambitious professional with a commercial talent who is eager to develop into the Operations Account Manager we are looking for? Do you feel you have the right skillset developed in your current role to operate in the critical position between our company and our customer? Do you aim to exceed expectations? Then let us know by applying for the role of Operations Account Manager. This exciting role is based in Debrecen, Hungary.

You are an innovative thinker who is able to challenge the status quo and bring new ideas into the open. You think outside the box and you provide all stakeholders with a clear understanding of our goals and objectives by eliminating complexity from ideas/processes and break them down to their simplest elements. Your personality is characterized by being an open, candid and truthful professional. You are always exploring best solutions with integrity and respect for individuals. You are able to think like our customers and provide them with services that match or exceed their business objectives, whilst ensuring DP World are able to deliver the expected financial returns for the contract(s).

You proactively seek solutions and make decisions.  Speed is a competitive advantage.  You have a passion for NOW without losing sight of future goals. You integrate a culture of continuous improvement in all areas of our business.  You pursue excellence and growth in all we do individually and as a member of the Team. You are results-driven and passionate about continuous improvement.

• →The Operations Account Manager serves as the lead point of contact for all customer account management matters;
• →builds a trust level and long-lasting relationship throughout purchasing, technical and logistic departments of our customer;
• →understands contract specifications/requirements and follows guidelines as indicated by the DP World customer interface;
• →fully understands the development, administration and technical aspects of the companies finance program within the Account Management department;
• →supports preparation of pricing, cost estimates and all other commercial related documents as part of the quotation response package together with the Senior Account Manager;
• →defends pricing to DP World internal staff and customers;
• →ensures a timely and successful delivery of our solutions according to customer needs and objectives;
• →forecasts and track key account metrics and clearly communicate the progress of monthly/quarterly/yearly initiatives to internal and external stakeholders;
• →understands market needs and explores opportunities over and above currents service portfolio;
• →supports Senior Account Manager in quotation processes and presentations for the existing business and new opportunities.
• →identifies all new topics or activities which are not properly covered by existing contracts and agreements. Report them on weekly basis;
• →raise Change Request Forms (CRF), push for approval and keep a detailed record of all documents. Report them on weekly basis;
• →support preparation of presentations for weekly and monthly business reviews and present commercial topics during reviews;
• →monitor important contractual KPIs (Productivity, Downtimes, Sales revenue, etc.) and their target fulfilment. Report on regular basis to Senior Management;
• →Reporting to RKAM and GKAM organization.

• Fluent in Hungarian and English, German is a big plus
• Bachelor degree or similar is required (Finance, Marketing, Logistics or similar)
• Demonstrated experience in Account Management including the use of pricing templates, cost databases, and other supporting tools
• Knowledge of the automotive industry, services and products in the automotive sector, market specific requirements & procedures and a high sense of urgency
• Ideally a good understanding of production and logistics channel processes and their costs
• Effective interpersonal skills, with proficient oral and written communications across all levels
• Highly customer focused with ability to build effective relationships with key stakeholders
• Ability to empathize and understand client viewpoint (read what is on their mind) and requirements and act as their champion within the DP World internal organization
• Ability to interpret data and derive solid conclusions from analysis.
• Possess strong IT skills, particularly MS Excel, & PowerPoint. 
• Ability to create structure and organization within a fast-moving environment
• Understanding of Business ethics and culture
• Articulate with an attention to detail
• Able to cope with time pressure and has the flexibility and willingness to see the job through
• Willingness to travel between locations within Hungary when required