Senior Account Manager

• Own post-sale client relationships, ensuring satisfaction, retention, and growth.

• Lead client onboarding, campaign management, and delivery in collaboration with Ad Ops.

• Proactively identify renewal and upsell opportunities across your account base.

• Analyze campaign performance, communicate insights, and deliver actionable recommendations.

• Partner closely with Sales, Ops, and Ad Ops to streamline handoffs and improve execution.

• Maintain accurate forecasting, pipeline, and account health data in HubSpot.

• Prioritize your book of business by potential, ensuring the right level of service across accounts.

• Surface process improvements and client insights to help shape TLDR’s product and sales strategy.

• 90%+ renewal rate across managed accounts.

• 120%+ net revenue retention (NRR) within 12 months.

• Consistent 10–20% quarterly upsell growth.

• 98%+ on-time, error-free campaign delivery.

• Clear, trusted forecasting and account reporting cadence.

• Strong collaboration with AEs and Ad Ops on key accounts.

• 3+ years of Account Management or Client Success experience in digital media, advertising, or newsletters.

• Proven track record of owning renewals, upsells, and revenue targets.

• Strong understanding of campaign metrics, reporting, and optimization.

• Proficient in CRM tools (HubSpot or equivalent) and revenue forecasting.

• Exceptional communication and relationship management skills.

• Comfortable managing a large, diverse book of business.

• Collaborative, organized, and confident working autonomously.

• You’ve managed advertising or sponsorship campaigns end-to-end.

• You balance empathy with commercial instincts — both client-first and performance-driven.

• You thrive in high-growth, fast-moving environments with evolving processes.

• You think like a partner, not a vendor — and can speak the language of tech and media.

• You’re naturally curious, proactive, and driven to make things better.

• Take broad ownership rather than a narrowly defined lane, and set your own direction

• Operate well in ambiguity, in a place where the process is still being written

• Stay organized and collaborative when a lot is in flight at once

• Are naturally curious and proactive, always looking for what could work better

🤑 Compensation:

• Base + incentive compensation: $145,000 - $163,000 (75/25 split)

• Annual company performance bonus: $5,000 - $12,500

🌎 Location: We're 100% remote across the US and Canada. Work where you want - our bands are set to tier-1 city rates wherever you live.

🤝 Team Events: Biannual team offsites. Most recently we’ve gone to New Orleans, San Diego and Park City!

🏝️ Time to Recharge: Flexible PTO. Most of the team takes 2–3 weeks a year, plus holidays.

🏥 Health Benefits: Comprehensive medical, dental and vision benefits with a 100% paid option

📈 401(k) Plan: Empower 401(k)

🍼 Paid Parental Leave

• Inc story on how TLDR was founded

• Pricing and demographic information in TLDR’s latest media kit