Key Account Manager Retail

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

• →Build and maintain senior-level relationships within retail organizations to position CHEP as a trusted partner, ensuring recognition of its full value proposition.
• →Identify and capitalize on opportunities to enhance customer supply chain performance, leveraging CHEP’s solutions to drive operational efficiency, sustainability, and innovation.
• →Develop and execute comprehensive account strategies, including joint business plans, to address the unique needs and growth opportunities of each retail partner.
• →Monitor key performance indicators such as customer satisfaction, profitability, asset productivity, and service levels, ensuring timely and accurate reporting of account performance.
• →Collaborate with internal teams (operations, logistics, finance, and customer service) to ensure the seamless execution of strategic initiatives and effective resolution of customer issues.
• →Lead cross-functional teams and provide guidance to field-based representatives, ensuring alignment with account goals and company objectives.
• →Act as the primary escalation point for complex customer challenges, coordinating with internal and external stakeholders to resolve issues and maintain high levels of customer satisfaction.
• →Drive continuous improvement by identifying opportunities for process enhancements and innovations that contribute to improved customer experiences and operational outcomes.

• 2 -5 years experience in Customer Service, Supply Chain / Logistics management
• Worked with financial measures and KPIs.
• Excellent communication and interpersonal skills
• Ability to influence retailer customer to control CHEP equipment based on CHEP value proposition
• Effective time management with ability to deliver results from field with limited supervision
• Analytical, with the ability solve problems using data.
• Excellent negotiation skills with demonstrable examples of success
• Team player with the ability to work on own initiative.
• Structured and disciplined individual who is comfortable with detail and can work  well under pressure
• Computer skills with emphasis on Microsoft Excel, PowerPoint, Salesforce