MANAGER - Training and Development

KEY RESPONSIBILITIES: 1. Training Strategy & Execution • Lead planning, execution, and continuous improvement of functional training programs across the Bank. This includes designing and implementation of the annual training programs. • Manage and operationalize the Bank’s internal academies and talent development programs (e.g., Banking 101, Retail Banking Academy, Service Excellence Academy etc.). • Translate strategic capability gaps into actionable learning pathways and development programs. • Ensure training initiatives align with regulatory, compliance, and organizational capability priorities. • In liaison with Senior Manager: Leadership Development & Culture, Business Heads participate in the implementation of key leadership development programs including Executive programs, Management Trainees and other Banking Talents development programs. 2. Learning Effectiveness, Application & Accountability • Drive the Bank’s learning effectiveness model, including teach-backs, coaching for application, action learning, and post-training reinforcement. • Partner with business leaders/HoDs to increase accountability for employee development and application of acquired skills. • Design and execute mechanisms to measure application of learning on the job and impact on business results. 3. Capability Building & Skills Development • Implement structured capability-building programs to improve staff performance, productivity, and service excellence across the Bank. • Ensure consistency, quality, and standardization of capability development across all branches and functions. • Drive and support development of competency frameworks, proficiency levels, and career development pathways. 4. Learning Operations & Program Management • Coordinate scheduling, facilitation, logistics, learning materials, and stakeholder communication for all training programs. • Manage relationships with internal trainers, external facilitators, and training partners while ensuring quality and cost-effectiveness. • Oversee digital learning, content curation, registration, and LMS utilization to drive self-paced development. • In consultation with Senior Manager: Leadership Development & Culture, develop the annual training budget by sourcing comparative market rates from reputable service providers on identified courses. • From the overall approved budget, drafting detailed budgets to motivate specific programs and obtaining approval of the costs before training commences. • Preparing, collecting and reconciling petty cash for all in-house training budgets and finally submitting receipts to the Finance department. 5. Reporting, Compliance, and Governance • Develop, maintain, and present monthly and quarterly Training & Development dashboards, analytics, and insights to support the decision making process in the Bank. • Track and report training compliance against regulatory requirements (e.g., BOT, mandatory compliance training). • Maintain accurate and auditable training and development records for all programs and critical and targeted professional certifications in the Bank. • Monitor training budgets, optimize training costs, and track return on training investment. • Ensure adherence to internal policies, procedures, and quality standards for all learning programs. 6. Stakeholder Engagement & Business Partnering • Act as a learning adviser and strategic partner to internal stakeholders by providing insights and recommendations for driving employee engagement in the bank. 7. Continuous Improvement & Innovation • Introduce innovative learning methodologies including blended learning, digital experiences, simulation-based learning, and micro-learning. • Benchmark learning practices with banking and industry standards to ensure competitiveness and relevance. • Build a culture of learning, curiosity, and continuous development across the organization. Risk Management: • Update and maintain risk procedures and systems with respect to risk identification, risk assessment, risk monitoring, risk mitigation strategies and risk reporting. • Ensure effective adoption and utilization of risk management tools available within the Bank. • Drive remediation of risk management exceptions identified during audit or risk reviews. • Promote risk management culture and adhere to all bank’s policies and procedures. Requirements QUALIFICATION: • Bachelor’s degree in human resources management, Business Administration, or related field from a recognized institution. • Master’s degree and professional HR certifications will be an added advantage. • 5+ years’ experience in Training, Learning & Development, or HR in a structured organization - preferably banking/financial services. • Experience managing large-scale learning programs, academies, or capability development projects.