Account Manager - (Must be Bilingual in English & Spanish)

• Support and lead management and supervisory teams across all shifts, developing standardized operational procedures and providing training and support for site managers.
• Liaise with the client's facilities management team, vendors, and department heads to coordinate resources, understand deadlines, and address work requests and quality objectives.
• Maintain a comprehensive understanding of bid and contract documents, and manage both unionized and non-unionized workforces.
• Develop, track, and manage an annual maintenance schedule, ensuring effective communication with key stakeholders and acting as a community steward for the facility.
• Serve as a change agent to enhance workplace culture and collaborate with quality assurance teams to monitor and report on quality control systems.
• Work with the Safety Management Department to ensure compliance with safety procedures and health regulations, utilizing inspection software as needed.
• Attend all required meetings, provide internal and external site reports, and lead site teams to meet company and project objectives.
• Participate in the affirmative action program and manage recruitment efforts to promote diversity and inclusion.
• Plan and direct team activities to ensure high client satisfaction while implementing best practices to enhance efficiency and manage vendor relationships.
• Review service contracts to address facility management needs and monitor staffing levels and departmental schedules for optimal utilization.
• Prepare and track labor and expense budgets, manage payment processes, and generate regular reports on budgets, finances, and expenditures.
• Develop and implement cost-reduction strategies and enforce appropriate security practices at the facility.

Key Interactions:

• Engage with all leaders and stakeholders.
• Engage with all employees.
• Engage with client and vendors.

• Lead the operations team with a focus on accuracy, compliance, and service excellence.
• Mentor and develop staff, emphasizing skills in management and customer service.

• Diploma, Degree, or Postgraduate qualification in Management, Facility Management, Project Management, or a related field.
• Proficient in Microsoft Office Suite with a willingness to learn additional software as needed.
• Minimum of 4 to 7 years of experience in facility management or a related field.
• Understanding of project management principles and practices.
• Ability to anticipate needs, adapt to changing goals, and manage multiple tasks effectively.
• Knowledge of business administration principles with experience managing budgets.
• Highly self-motivated with strong judgment and decision-making skills.
• Proven ability to interact professionally with all levels of management, clients, and staff.
• Excellent organizational and interpersonal skills.
• Strong written and verbal communication abilities.
• Must be adaptable and flexible, willing to work nights, weekends, and holidays as required.

• Site-based operational role.
• Ability to lift up to 45 pounds.
• Attention to detail, strong organizational skills, and the ability to perform various physical tasks, including standing, sitting, and walking.