Shared Services Specialist

We are looking for a Shared Services Specialist to support the smooth end-to-end flow of operations within our distribution centre in Almelo. In this entry-level professional role, you will combine reporting, operational coordination, stakeholder communication and problem-solving, working independently within an agreed scope and escalating more complex issues to the First Line Manager or Area Manager.

Key responsibilities

• Prepare and analyse operational reports and data, monitor performance metrics including On Time In Full and CTD, and provide accurate updates during briefings and meetings.
• Support daily release planning across all channels and contribute to the completion of the operational plan.
• Manage operational communication and act as a first point of escalation for Shared Services Support, Customer Service and carrier-related issues, investigating root causes and escalating higher-risk matters when required.
• Coordinate operational activities including Jobber deals, routing table maintenance, cross-dock connections, sample control and DC Encompass reporting.
• Use Salesforce and other operational systems to assess customer and carrier requirements and help balance capacity, service and customer needs.
• Create and maintain standard operating procedures, work instructions and operational documentation in line with company policies, legal requirements, and health and safety standards.
• Identify and support continuous improvement initiatives that increase efficiency, improve service and reduce costs, including VF waste segregation and control guidelines.
• Collaborate with Shared Services, Operations, Logistics, Planning, Purchasing, Customer Service, brands, carriers, customers, drivers and distribution centre leadership.

Skills and requirements

• A structured and accurate approach, with strong analytical and practical problem-solving skills.
• Clear communication, sound judgement and the confidence to challenge constructively.
• A customer-focused mindset and the ability to balance service expectations with operational priorities.
• The ability to prioritise, manage multiple activities and work both independently and collaboratively in a fast-paced environment.

• Full business proficiency in English and Dutch, both written and spoken.
• Availability to work rotating shifts, weekends and peak periods as required.

• Previous experience in administration, logistics, warehousing, customer service or another operational environment involving multiple stakeholders.
• Knowledge of Microsoft 365, warehouse management systems, Cognos, Salesforce or comparable reporting and operational tools.
• Exposure to project management, continuous improvement, or the creation and maintenance of standard operating procedures.

annually