Operations Coordinator (1 year contract, KL)

About WhiteCoat WhiteCoat is a Singapore-headquartered omnichannel provider of integrated health and wellness services that serves as the first and single touchpoint for all care needs in Southeast Asia.

Since launching in 2018, WhiteCoat’s digital platform powers a wide range of services including tele- and in-person consultations, as well as medication fulfilment and diagnostic testing, across primary, specialist and allied care.

With a focus on the B2B space, WhiteCoat has forged strategic partnerships with the region’s leading insurers, corporates and care providers, to provide accessible and affordable high-quality care to its users.

The Group currently has offices in Singapore, Indonesia, Malaysia and Vietnam. For more information on WhiteCoat, please visit https://whitecoat.global. 

We are looking for a reliable and detail-oriented Operations Coordinator to support the day-to-day management of appointment bookings. This role is critical to ensuring timely appointment confirmations, adherence to service level agreements (SLAs), and smooth coordination between users, clinicians, and internal WhiteCoat teams.

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  Monitor in-bound appointment booking requests via email and internal system

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  Assign appointments to rostered clinicians based on:

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    Language requirements

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    Clinician availability and capacity

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  Confirm appointments independently using the in-house CRM system

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  Ensure all bookings are confirmed within defined SLAs

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  Flag unusual cases, edge scenarios, or capacity issues to the in-market lead

• Acknowledge in-bound user or clinician enquiries within defined SLAs

• Route enquiries to the appropriate WhiteCoat internal teams for follow-up

• Track and ensure handovers are clear and complete

• Strong attention to detail and ability to follow structured workflows

• Proactive mindset, comfortable working independently while collaborating closely with a remote team

• Ability to manage time-sensitive tasks and adhere strictly to SLAs

• Comfortable working with CRM systems and Email-based workflows

• Clear written communication skills in English