Call Center Sales Manager

For our client – a non-banking financial institution offering online credit products – we are looking for a Call Center Sales Manager. The call center is not just a support function. It manages the entire process – inbound inquiries, repeat lending, and long-term client relationships.

We are looking for someone who can take ownership of this function and turn the team into a real sales engine. The role combines team leadership, business development, and sales optimization. You will be responsible for results – new loans, repeat customers, campaigns, and growth of the client base.

What will you do?

• Manage a sales team in a call center environment

• Be responsible for new loans generated from inbound inquiries

• Develop processes for repeat lending (retention), cross-selling additional products to existing clients, and increasing deal value through up-selling

• Introduce call scripts and conversation standards

• Work closely with the marketing specialist on the quality of leads from PPC campaigns

• Analyze the portfolio of approved loans to improve the client evaluation matrix

• Develop new opportunities for sales growth

You will do well in this role if you:

• Have experience managing call center sales teams

• Have worked with credit, fintech, or similar products sold in an online environment

• Manage teams through KPIs and clear targets

• Think like a salesperson and make data-driven decisions

• Can create effective scripts and sales processes

• Have experience in client retention and account growth

• Can identify where sales are lost and improve performance

• Enjoy building structures, not just maintaining existing ones

What you will get:

• A key role with direct impact on company growth

• The opportunity to build the structure and processes

• Management of your own team

• A good compensation with an annual bonus equal to one salary

• A solid package of additional benefits

If this role sounds like the next logical step for you, send us your CV.