~1mo ago

Clinical Excellence Training Coordinator

(united States)Remotemid

Training CoordinatorHuman Resources

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Quick Summary

Key Responsibilities

You're organized, welcoming, and patient — someone who notices the small things and coaches people through them without ever making anyone feel small. You build relationships easily,

Requirements Summary

Generous Paid Time Off (prorated for new employees) - un

Technical Tools

Training CoordinatorHuman Resources

About the Role

~1 min read

Responsibilities

~1 min read

Serve as the primary onboarding contact for new team members and hiring managers, answering questions and coordinating next steps.
Partner with hiring managers to organize role-specific onboarding schedules, track milestones, and resolve logistical barriers.
Coordinate calendars, invitations, facilitator availability, training assignments, attendance, and follow-up communications.
Create a welcoming onboarding experience that reflects Eleanor Health's mission, culture, and commitment to compassionate care.
Gather new-hire and hiring-manager feedback and recommend practical improvements to onboarding processes.

Serve as the first point of contact for training requests and in-service needs; maintain a central request tracker and route content decisions to appropriate leaders.
Maintain a centralized training calendar and organized library of approved learning materials, job aids, and onboarding resources.
Coordinate continuing education, refresher sessions, ad hoc in-services, and other approved learning activities.
Prepare, format, distribute, and update approved presentations, manuals, visual aids, and learner communications.
Track material revisions and maintain version control in partnership with subject matter experts.

Facilitate assigned live and virtual onboarding and training sessions using engaging adult-learning practices.
Assist subject matter experts with training activities, learning objectives, and evaluations using established instructional approaches.
Provide approachable assistance with training access, LMS navigation, and approved EHR workflow learning resources.
Coordinate internal facilitators and support their preparation for consistent training delivery.
Collect learner feedback and share recurring questions or training gaps with leadership.

Coordinate LMS course assignments, enrollments, learning plans, completion records, certificates, and routine updates.
Maintain attendance logs, training documentation, completion reminders, and certification deadlines.
Prepare regular onboarding and training status reports for hiring managers and leadership.
Organize records for training-related reviews and support follow-up on identified administrative gaps.
Escalate clinical, compliance, or technical questions to the appropriate qualified team members.

Build responsive relationships with hiring managers, medical and clinical leaders, Compliance, and other internal partners.
Coordinate training-related meetings, project logistics, action items, and status updates.
Identify recurring process bottlenecks and suggest ways to improve the employee learning experience.
Perform other related duties as assigned.

1–3 years of experience in onboarding, training coordination, learning operations, healthcare administration, or a related support role, or equivalent experience.
Associate degree (or equivalent experience) in Education, Instructional Design, Healthcare Administration, Organizational Development, or a related field; a Bachelor's degree in a related field is a plus.
Clear writing, responsive communication, and experience organizing schedules and tracking deliverables across teams.
Excellent organizational skills, meticulous attention to detail, and strong follow-through — especially when priorities or deadlines shift.
Comfort facilitating in-person or virtual learning sessions and supporting learners with different needs.
Experience with an LMS, or a demonstrated ability to learn new platforms quickly; strong Google Workspace skills.
A proactive, service-oriented approach and sound judgment about when to escalate questions.
Ability to work remotely and travel approximately 25% as needed.

Nice to Have

~1 min read

Experience in healthcare, behavioral health, substance use disorder services, or a growing organization.
Experience supporting continuing education, onboarding programs, or training evaluations.
Exposure to Relias, Articulate, Athena, or similar systems.
Familiarity with adult learning principles or the ADDIE framework.

What We Offer

~2 min read

The total target compensation range for this position is $65-75,000. This depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job.

Eleanor Health offers a generous benefits package to full-time employees, which includes:

✓Generous Paid Time Off (prorated for new employees) - unplug, relax, and recharge!

✓12 Vacation days

✓12 Wellness (Sick) days

✓3 Floating holidays

✓9 Company-observed holidays

✓Jury Duty, Voting Leave, and other forms of paid time off may be available

✓Eleanor-paid medical and dental insurance plans, with affordable vision coverage - We are a health first company, and we strive to make our plans affordable and accessible.

✓401(k) plan with 3% match - We are excited to be able to support the long-term financial well-being of our team in a way that reinforces Eleanor’s commitment to equity.

✓Short-term disability - We understand that things happen, we want you to feel comfortable to take time to get better.

✓Long Term Disability - Picks up where Short Term Disability leaves off (employee paid).

✓Life Insurance - Both Eleanor and employee-paid options are available.

✓Family Medical Leave - Eleanor Health’s Paid Family & Medical Leave (“PFML”) is designed to provide flexibility and financial peace of mind for approved family and medical reasons such as the birth, adoption, or fostering of a child, and for serious health conditions that you or a family member/significant other might be facing.

✓Wellness Perks & Benefits - Mental Health is important to us and we want our employees to have the accessibility you deserve to talk things through, zen with a mindfulness app, or seek assistance from health advocates

✓Mindfulness App Reimbursement

✓EAP with eight face-to-face sessions

✓Virtual health and wellness visits covered by our medical plan.