(English C1, remote) Technical Support Consultant, Networking
OtherCustomer SuccessTechnical SupportTechnical Support Consultant
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Quick Summary
Requirements Summary
Excellent English communication skills (at least C1 level); Experience in a technical support role; Networking experience (IPsec Tunnels, DNS, packet tracing, understanding of ports,
Technical Tools
OtherCustomer SuccessTechnical SupportTechnical Support Consultant
Responsibilities
~1 min read- →Deliver outstanding technical support via emails and chats;
- →Build strong and lasting customer relationships;
- →Keep up with evolving tools and technology;
- →Handle sensitive customer data with care and security;
- →Apply the latest and greatest customer happiness practices;
- →Maintain deep understanding of client solutions and meet KPI;
- →Communicate with developers and cross-functional specialists.
Requirements
~1 min read- Excellent English communication skills (at least C1 level);
- Experience in a technical support role;
- Networking experience (IPsec Tunnels, DNS, packet tracing, understanding of ports, role of firewall);
- Strong understanding of Network infrastructure (VPN, routing, split tunneling, WireGuard connector based tunnels);
- Strong understanding of network protocols (OpenVPN, IKEv2, WireGuard);
- Ability to read log files;
- Familiarity with operating Windows, Linux, MacOS, Android and iOS;
- Positive, proactive and responsible attitude;
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).
Nice to Have
~1 min read- Experience with AWS, Azure;
- Knowledge about function of IDP/SSO (G-Suite, Azure AD);
- Customer facing experience.
What We Offer
~2 min read✓Flexible schedule;
✓Opportunity to cooperate fully remotely;
✓Inclusive international environment;
✓Compensation in USD;
✓Rewards for referring friends;
✓Balance between project workload and personal time, but also – internal health policy;
✓Responsive leadership interested in your development and long-lasting cooperation;
✓Greenhouse conditions for self-development;
✓A culture built on trust, with no time-tracking requirements.
Location & Eligibility
Where is the job
Bogotá, Colombia
Remote within one country
About this job
- Posted
- 37 days ago
Listing Details
- Posted
- October 1, 2026
- First seen
- October 1, 2026
- Last seen
- November 7, 2026
Posting Health
- Days active
- 36
- Repost count
- 0
- Trust Level
- 39%
- Scored at
- November 7, 2026
Signal breakdown
freshnesssource trustcontent trustemployer trust
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