Front of House Trainee

Spain·Palmaentry

Food ServiceRestaurant Crew Member

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Overview

As part of the Front of the House Trainee Program at The St. Regis Mardavall Mallorca Resort,

Technical Tools

Food ServiceRestaurant Crew Member

As part of the Front of the House Trainee Program at The St. Regis Mardavall Mallorca Resort, you will have the opportunity to immerse yourself in the world of luxury hospitality and gain hands-on experience across different guest-facing departments. Depending on operational needs and learning opportunities, trainees may rotate between Front Office, Butler Service, and the St. Regis Butler Desk, developing a comprehensive understanding of the guest journey while learning the renowned St. Regis service standards.

Assist and realize guest check-ins and check-outs.
Support room allocation and pre-arrival preparations, considering guest preferences.
Identify upselling opportunities and learn best practices & how to apply it.
Handle guest inquiries and coordinate requests with relevant departments.
Update guest profiles and preferences in the system.
Promote resort facilities, experiences, and loyalty program benefits.
Learn and apply guest recovery techniques and service excellence standards.

Personalize guest stays according to individual preferences and occasions.
Create memorable and thoughtful guest experiences and distinctive moments.
Think and arrange personalized welcome amenities and special in-room arrangements.
Anticipate guest needs and deliver exceptional, personalized service.
Connect with guests, conduct guest follow-ups and satisfaction checks.
Support special celebrations, surprises, and VIP experiences.
Learn and apply St. Regis Butler Service standards and luxury hospitality etiquette.
Assist in maintaining guest preference records to enhance future stays.

Handle guest requests via email, telephone, and internal communication channels.
Support pre-arrival communication and itinerary planning.
Coordinate restaurant reservations, spa appointments, transfers, and special arrangements.
Maintain accurate guest preference records and profiles.
Monitor open requests and ensure timely follow-up and resolution.
Liaise with operational departments to ensure seamless guest experiences before, during, and after the stay.
Support guest feedback follow-up and service recovery initiatives.
Assist with the preparation of VIP arrivals and daily operational planning.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.