Operations Lead, Coaching

The Operations Lead, Coaching will build and scale the systems that enable a growing coaching team to deliver a consistent, high-quality learner experience. This role combines operational strategy, process improvement, data management, and team enablement in a fast-moving, mission-driven environment. You will oversee coach recruitment support, onboarding, tools, resources, and operational workflows while ensuring coaches can focus on helping learners succeed. By identifying root causes and implementing durable solutions, you will improve efficiency, reduce friction, and prepare operations for significant team growth. Working closely with program, client success, product, and engineering teams, you will turn feedback and data into practical improvements. This is an opportunity to shape how coaching operates at scale while contributing to employee development, client outcomes, and long-term career growth.

• At least 4 years of experience in operations, project management, consulting, or a related field, preferably in a fast-paced and evolving organization.

• Demonstrated experience building, redesigning, or improving an operational process or system, with clear examples of measurable results.

• A continuous-improvement mindset, with the ability to identify repetitive work and automate, standardize, simplify, or eliminate it.

• Strong data skills, including experience working with spreadsheets, databases, dashboards, and operational metrics to inform day-to-day decisions and longer-term planning.

• Excellent organizational and project management skills, with the ability to coordinate multiple priorities, manage moving pieces, and adapt calmly when circumstances change.

• Strong problem-solving skills and the ability to investigate underlying causes rather than relying on temporary fixes.

• Clear written and verbal communication skills, with the ability to create useful documentation, explain processes, and collaborate effectively across teams.

• A dependable, proactive working style and a track record of building trust with colleagues and following through on commitments.

• Comfort working in an environment where systems and processes are still evolving and where experimentation, learning, and iteration are encouraged.

• Genuine interest in education, coaching, employee development, or helping people grow professionally.