Senior People Business Partner

We are seeking a strategic, business-minded Senior People Business Partner to support the Customer organization and help leaders build high-performing, engaged, and scalable teams. In this role, you will serve as a trusted advisor to senior leaders and managers, shaping people strategies that align workforce decisions with business priorities. You will lead organizational design, workforce planning, succession planning, talent calibration, and change management initiatives in a dynamic technology environment. Using workforce analytics and engagement data, you will identify emerging challenges, develop actionable recommendations, and strengthen employee performance and retention. You will also oversee complex employee relations matters, promote fair and consistent practices, and guide leaders through sensitive people decisions. This remote opportunity combines strategic influence with hands-on execution, offering meaningful visibility, cross-functional collaboration, and the chance to mentor other HR professionals while helping the organization grow.

• At least 6 years of progressive HR experience, including 4 or more years as an HR Business Partner or in an equivalent role supporting a technology or SaaS organization.

• Demonstrated experience partnering with department leaders on workforce planning, organizational design, succession planning, and broader talent strategy.

• Strong ability to advise senior leaders, from directors to executive-level stakeholders, on organizational effectiveness, team design, leadership decisions, and workforce development.

• Proven experience leading leaders through significant organizational change, including business transformation, rapid growth, restructuring, or operating model changes.

• Experience managing complex performance management cases and developing repeatable frameworks, tools, and processes for other HR partners and managers.

• Experience facilitating talent and promotion calibration, supporting succession planning, and reinforcing employee growth and development practices.

• Deep employee relations expertise, including leading complex investigations, recommending outcomes, and managing termination decisions with a focus on fairness, risk management, and organizational values.

• Strong analytical capabilities, with experience interpreting engagement surveys, workforce metrics, and HRIS data to build business cases and deliver measurable action plans.

• Experience mentoring or coaching other HR professionals and strengthening the capabilities of colleagues across the People function.

• Hands-on experience using AI tools, supported by sound judgment regarding data privacy, policy requirements, confidentiality, and ethical risks.

• Excellent written and verbal communication skills, discretion in handling confidential information, and the ability to balance empathy with candid, evidence-based advice.

• Strong stakeholder management, critical thinking, and problem-solving skills, with the ability to navigate ambiguity, manage competing priorities, and influence decisions under pressure.

Preferred Qualifications:

• Experience supporting Customer Success, Customer Support, Services, or Sales organizations.

• Familiarity with HiBob or a similar HR information system, as well as Google Workspace.

• Experience supporting international teams, global mobility initiatives, engagement survey action planning, or high-growth and private-equity-backed organizations.

• Professional HR certification, such as SHRM-CP, SHRM-SCP, PHR, or SPHR.