Specialist, People Operations

·       The People Service Center in APAC is an exciting new team that has been curated to provide excellent customer service to over 2000 employees across 8 different countries.

·       The People Service Center manages and implements HR processes, policies and practices across the region as well as maintaining employee data in the Workday HRIS.

·       This role reports into the Senior Manager over the APAC Region

·       Serves as first line response to regional queries from employees to address HR related questions

·       Displays broad understanding of regional/global HR policies, processes, and resources.

·       Demonstrates technical/functional skills to assess, respond, and resolve issues in alignment with HR policies and processes

·       Resolve our internal customer problems by researching issues and taking additional steps as required while providing excellent customer service.

·       Provide escalation support for complex inquiries and provide follow-up as needed.

·       Maintain accurate and up-to-date employee records in the HR database.

·       Provide input and recommendations on processes and improvements supporting technologies.

·       Achieve high service delivery standards by responding and completing all transactional work within the pre-determined service level expectation.

·       Works with regular oversight to deliver against clear set of priorities and receives basic guidance when introducing new responsibilities

·       Follows established workflows within the pre-defined organizational procedures and processes

·       Work and day-to-day activities are closely monitored by supervisors/managers

·       Run ad hoc reports to validate organizational and personnel data as needed

·       Assist with other departmental initiatives and projects as assigned.

·       Maintain working knowledge of company policies to provide guidance to employees and managers while ensuring compliance and consistency.

·       Follow up with employees and managers on incomplete processes, resolution of HR and benefit issues, timesheet discrepancies.

·       Contribute to special projects, assuming responsibility and timely delivery for allocated tasks

·       Deliver an effective recruitment and onboarding process post offer stage, including ensuring the completion of background checks, preparing contracts of employment and liaising with relevant internal stakeholders.

·       Overseeing all stages of the pre-start candidate journey and positively impacting the process from offer to start date

·       Conduct regular audits to ensure the entire team is compliant with legal and regulatory requirements (RTW checks, quality control etc).

·       Managing the shared HR team Inbox

·       Has prior experience in the HR space and a demonstrated proficiency in handling a broader range of employee issues.

·       Possess understanding of the product/service and can troubleshoot moderately complex problems independently.

·       Communicator: The ability to influence and persuade others, especially in situations that require diplomacy and tact.

·       Collaboration & Influence: Proactive cross-functional partnerships to work effectively with peers and partners throughout the whole organization.

·       Cultural Competency: The ability to lead through seeking diversity, fostering inclusion, and a passion to develop every single individual.

·       Results Orientation: A commitment to demonstrably improving team metrics. A positive, flexible, and proactive, hands-on with can-do approach.

·       Attitude: Team player with a positive attitude.

·       Multi-Tasking: Ability to multitask and prioritize in a fast-paced environment.

·       Flexibility: Willingness to learn and adapt to new processes, policies and priorities.

·       Problem Solve and initiative: Strong problem-solving skills and ability to think critically and creatively.