Sommelier

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

This position is responsible for overseeing the hotel's wine program. The position will plan, organize, and control all aspects pertaining to wine purchases, sales, menus, education, inventory and consumption at the hotel. The position will be required to be in service for server shifts in HB's and will also work alongside the Hotel’s other outlets to drive wine sales and customer satisfaction.  

ESSENTIAL FUNCTIONS:

• →Describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of the each item’s, origin, taste, and preparation methods; communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system; coordinate food timings; check completed kitchen orders with the guest’s original order; transport items to the guest table in a timely manner to ensure proper food quality. 
• →Develop and continuously update a wine list which reflects the style, philosophy, pricing goals, budgetary restrictions (or lack thereof), customer base & food styles of the establishment. 
• →Ensure correct glassware for wines, beers and spirits. Provide impeccable, professional service for sparkling, still, rose, red, dessert wines and spirits, including decantation of wines for aeration and to separate clear wine from sediment.
• →Ensure that the service standards for mise en place, server appearance, station orderliness & cleanliness are maintained. Manage wine cellar, including proper receipt, storage, inventory and ordering of beverage products.
• →Assist in a continuous wine training program and conduct training sessions with service staff & Catering/Conference Services department. 
• →Utilize all computer systems relevant to the Restaurant, Bar & Room Service. 
• →Perform other tasks or projects as assigned by hotel management and staff. 
• →Communicate effectively with F&B employees and managers on a daily basis.
• →Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
• →Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary meals.  
• →Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in Impact.   

NON-ESSENTIAL FUNCTIONS:

• →The ability to execute functions or special receptions in rooms, suites and boardrooms. 

• Ability to read, write and speak English
• College degree in Hotel and Restaurant Management or equivalent experience preferred
• Sommelier Certification required
• Minimum two years in the same or similar position
• Computer proficiency especially in Microsoft Word and Excel
• Comprehensive knowledge of the following as they relate to wine, spirits, beer & related products: the history, science, technology, sensory analysis, management, service & local laws.  

US work authorization is required.