Floor Supervisor

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

The Housekeeping Floor Supervisor is responsible for ensuring that all guest rooms meet the highest standards established by Four Seasons Hotels and Resorts. The Floor Supervisor also oversees Public Area Attendants and conducts daily inspections.

·       Instruct Room Attendants to greet as many guests as possible by name.

·       Supervise assigned Room Attendants and their designated work areas.

·       Inspect all guest rooms (vacant and occupied) to ensure cleanliness standards are maintained and that all guest amenities and supplies are properly stocked. Report any issues to the Room Attendants.

·       Carefully inspect all VIP and Special Attention rooms, ensuring that all special requests and amenities have been fulfilled.

·       Review and follow up on Maintenance and Runner service orders.

·       Minimum of two (2) years of experience in a supervisory role within Housekeeping in a luxury hotel, resort, or similar hospitality environment preferred.

·       Technical degree, university studies in Hospitality Management, Tourism, Business Administration, or equivalent operational experience.

·       Strong knowledge of housekeeping operations, including guest rooms, public areas, laundry processes, linen management, cleaning standards, and quality assurance programs.

·       Proven experience leading housekeeping teams while maintaining exceptional cleanliness, organization, and guest satisfaction standards.

·       Fluency in both English and Spanish with excellent verbal and written communication skills.

·       Strong leadership, organizational, and problem-solving skills with the ability to effectively manage multiple priorities in a fast-paced environment.

·       Ability to motivate, coach, and develop team members while fostering a positive and collaborative work culture.

·       Experience conducting room inspections, ensuring compliance with brand standards, and addressing maintenance or cleanliness concerns promptly.

·       Knowledge of housekeeping systems, inventory controls, chemical handling procedures, and departmental productivity management.

·       Experience managing schedules, payroll administration, staffing levels, uniforms, linen inventories, and operational supplies.

·       Strong attention to detail with the ability to identify opportunities for continuous improvement in cleanliness, efficiency, and guest experience.

·       Professional demeanor with the ability to remain calm, confident, and effective when handling guest concerns, team member issues, and operational challenges.

·       Demonstrated commitment to safety, sanitation, regulatory compliance, and operational excellence.

What we offer: 

·       Competitive salary, wages, and a comprehensive benefits package

·       Excellent training and development opportunities

·       Employee discount for stays at any Four Seasons worldwide

·       Complimentary dry cleaning for employee uniforms

·       Complimentary employee meals

·       Access to hotel fitness and wellness programs (where applicable)

·       Recognition programs and employee wellness initiatives

·       Full-time position

·       Shifts may include early mornings, evenings, weekends, and holidays depending on operational needs

We look forward to receiving your application! 

Successful candidates must possess legal work authorization in Mexico.

Company Site:       http://www.fourseasons.com

Our Careers:          https://lnkd.in/gDDgNZBT

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Twitter:                   https://twitter.com/FourSeasonsJobs 

LinkedIn:               https://www.linkedin.com/company/four-seasons-hotels-and-resorts