People Operations Sr Coordinator (Benefits team)

Working with inspiring and experienced colleagues, you'll find that the atmosphere in our city-centre office in Kraków is informal and engaging. With drive and ingenuity, our teams deliver vital services to PepsiCo employees around the world. With an active, get-things-done culture, this is a place where your dynamism and agility will make a difference.

• Act as the single point of contact for all stakeholders for France and Switzerland in benefits administration process, including Employee Services teams, HRBPs, TR teams, employees and external vendors

• Owning the process execution and quality assurance of the processes while delivering services at the defined SLAs/KPIs and drive operational efficiency and continuous improvement

• Support Benefits Administration Capability Lead in driving standardization and quality as well as consistent application of agreed procedures

• Manage and support with complex or sensitive cases and act as escalation point for their markets

• Perform control activities, reconciliations, peer reviews and quality checks for their market

• Identify operational gaps and contribute to delivery of Lean process improvement initiatives

• →Act as SME for assigned process (e.g. pensions, myflex activities, health & life insurance activities, benefits platforms administration) for France & Switzerland and build operational knowledge transfer across the team
• →Identify and implement service delivery improvement opportunities leveraging lean and other methodologies and lead on the delivery of assigned continuous process improvement projects within capability
• →Perform monthly update on enrolments and deletions as required on relevant benefits platforms
• →Manage complex, high-risk, or sensitive cases regarding benefits administration within their market
• →Execute local Benefits systems transactions and support the team with issues and escalations
• →Assist employees in case of any payment issues and in reimbursement policies
• →Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements
• →Partner with team to execute plans to improve customer satisfaction with a focus on processes
• →Represent technical, functional and customer perspective when taking decisions regarding system integrations between EC and internal benefits platforms & external vendor platforms in full compliance with relevant legal, company and process requirements
• →Assist with the implementation of  yearly, quarterly or monthly benefits campaigns and file reports that are required
• →Identify and flag inefficiencies, recurring issues, or improvement opportunities; support the implementation of Lean-based solutions at team level
• →Maintain up-to-date team-level process documentation and support the governance of localised variations
• →Ensure that the invoicing and PO management of benefits payments are maintained correctly in a timely manner
• →Identify opportunities to streamline and improve benefits admin processes
• →Ensure adherence to internal policies and external legal requirements
• →Contribute to audits and compliance reviews as needed

• At least three years of experience in the area of Benefits Administration or HR Operations
• Experience of working with HR systems
• Very good knowledge of HR and Benefits processes
• University degree
• Practical knowledge of SLAs and workload management
• Strong communication and coordination skills to work with employees, managers, HRBPs and external vendors
• Handling sensitive employee and candidate information with discretion
• Fluent in English and French