Assistant Sommelier- Four Seasons Hotel Madrid

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

• Deliver exceptional and personalized wine service, engaging with guests and demonstrating knowledge of wines, spirits, beverages, and menu offerings. 

• Assist guests with wine selections and recommendations under the guidance of the Head Sommelier. 

• Support the daily wine service operation, ensuring wine is served according to established standards and procedures. 

• Maintain regular communication with the wine storeroom to ensure product availability, accurate vintages, and appropriate stock levels. 

• Assist in achieving wine revenue goals through guest engagement and upselling initiatives. 

• Support the Head Sommelier in conducting wine training sessions and sharing wine knowledge with the restaurant team. 

• Assist in maintaining and organizing the wine cellar, inventory, and stock controls. 

• Collaborate with the culinary and service teams to enhance the guest experience through appropriate wine pairing recommendations. 

• Ensure the smooth flow of wine service during busy periods and assist other team members when required. 

• Comply with all health, safety, hygiene, and company policies and procedures. 

Education: WSET Level 2 required. WSET Level 3 or equivalent certification preferred. 

Experience: Previous experience as a Sommelier, Assistant Sommelier, or similar wine-focused role within a luxury hotel or fine dining environment. 

Skills and Abilities: 

• Strong knowledge of wine regions, grape varieties, and food and wine pairing principles. 

• Passion for wine and commitment to continuous learning. 

• Excellent communication and guest engagement skills. 

• Strong organizational skills and attention to detail. 

• Ability to work effectively in a fast-paced environment while maintaining service excellence. 

• Professional appearance and demeanor consistent with a luxury hospitality environment. 

• Fluent English and Spanish.