Call Center Operations Supervisor

Oversees and ensures performance measures are met by evaluating client and staff performance outcomes

• These measures include but are not limited to oversight for staff scheduling, improving customer service levels, analyzing productivity and operational reports
• Ensures objectives are met timely and accurately according to contractual and company requirements
• Selects, develops, and manages employees to achieve individual, team, and organizational success
• Ensures employee accountability through routine observation, performance measurement, and performance feedback
• Fulfills the Telligen Management Philosophy that "Managers coach, engage, and support our people to achieve results"
• Works closely with management team members to ensure cost effective methods are in place and makes recommendations to leadership for changes to improve efficiencies and reduce costs through process changes and automation
• Stays abreast of call center industry trends. Makes recommendations to leadership for improvements in meeting company strategic goals and objectives
• Performs miscellaneous duties as assigned

Two year degree in management or business or related field and/or equivalent training and/or experience in a healthcare environment

3 years experience in a customer service, scheduling, or health care operations environment

Demonstrated experience in a mentoring and supervisory type role

Positions working on specific contracts may require U.S. Citizenship.

This is a hybrid position, requiring onsite days on Mondays and Fridays, from either our Oak Brook, IL office or West Des Moines, IA office.

Strong analytical thinking skills and sound judgement

Ability to plan and organize

Leadership skills in directing others

Customer service experience and technical expertise

 

Telligen is one of the most respected population health management organizations in the country. We offer clinical, analytical, and technical expertise to support local, Tribal, and national partners, state and federal government programs, and employers and health plans.

 

Over our 50-year history, health care has evolved - and so have we. What hasn't changed is our deep commitment to those we serve. Our success is built on our ability to adapt, respond to client needs and deliver innovative, mission-driven solutions.

 

Our business is our people and we’re seeking talented individuals who share our passion and are ready to take ownership, make an impact and help shape the future of health.

 

 

Benefits: A general description of the benefits and other compensation available for this position can be found in Telligen's Benefits Summary.

 

We’re on a mission to transform lives and economies by improving health.

 

Ownership: As a 100% employee-owned company, our employee-owners drive our business and share in our success.

Community: We show up - for our clients, our communities and each other. Being a responsible corporate partner is part of who we are.

Ingenuity: We value bold ideas and calculated risks. Innovation thrives when we challenge the status quo and listen to diverse perspectives.

Integrity: We foster a respectful, inclusive, and collaborative environment built on trust and excellence.

  

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