Food & Beverage Service Expert (Mercante) - Sheraton Grand London Park Lane

At Sheraton, we believe in the power of We. For generations, our hotels and people have been part of communities around the world, creating places where everyone feels welcome and connected. That same spirit shapes our culture, where collaboration matters, every contribution counts, and we succeed by supporting one another. Whether you are welcoming a guest, supporting a colleague or helping your local community thrive, you have an important role to play.  

As part of the Marriott International family, Sheraton offers more than a job. It is an opportunity to be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.   

The Food and Beverage Service Expert delivers exceptional dining experiences by providing outstanding service, menu knowledge and operational support within Mercante. This role ensures guests receive attentive, personalized service while maintaining Marriott standards and contributing to the success of the restaurant. 

• →Deliver exceptional food and beverage service to create memorable guest experiences. 
• →Take food and beverage orders and provide recommendations on menu selections. 
• →Communicate dietary requirements, allergies and special requests to the kitchen team. 
• →Serve food and beverages in accordance with Marriott standards and outlet procedures. 
• →Process guest orders and payments accurately using the MICROS system. 
• →Maintain cleanliness, organization and presentation standards throughout the restaurant. 
• →Support opening, closing and daily operational duties. 
• →Collaborate with colleagues across outlets and events to ensure seamless service delivery. 

• Passion for hospitality and delivering exceptional guest experiences. 
• Strong communication and interpersonal skills. 
• Attention to detail and commitment to high service standards. 
• Positive, professional and team-focused attitude. 
• Ability to thrive in a fast-paced environment. 
• Flexibility to work evenings, weekends and public holidays. 
• Previous experience in Food & Beverage, hospitality or guest service is highly desirable. 
• Eligibility to work in the UK - Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of our recruitment process

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

Visit life.marriott.com to learn more about our workplace culture and career opportunities.

LEGAL DISCLAIMER

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.