Internal Communications Director

At Trustly, we're building a smarter, faster, and more secure financial future by revolutionizing the world of payments. As a global leader in Open Banking Payments, we are establishing Pay by Bank as the new standard at checkout, providing unparalleled freedom, speed, and ease to millions of consumers and merchants worldwide.

Our Ambition: To build the world’s most disruptive payment network and redefine what the payment experience should feel like.

Trustly is a global team of innovators, collaborators, and doers. If you are driven by a strong sense of purpose and thrive in a dynamic, entrepreneurial, and high-growth environment, join us and be part of a team that’s transforming the way the world pays.

Embedded right at the heart of the business, our Internal Communications function bridges the gap between high-level strategy and everyday culture. Reporting directly to our Chief People Officer (CPO), you will be the connective tissue connecting our executive table to every single desk across the globe; turning business priorities into shared cultural momentum.

The Internal Communications Director will be a vital culture carrier for Trustly and the internal voice of our executive leadership. You will own how we communicate across the business through three core pillars: aligning our organisation to our growth and performance strategy; stewarding change through transparent, radically clear, and compelling two-way dialogue; and amplifying and driving momentum behind our culture.

We view listening as just as important as talking. We are keen to meet leaders who build relevant, high-impact communication strategies grounded in real employee insights and data. You will be a curious and deeply connected leader; wired into the business where work actually gets done, championing our product-led growth, and translating complex milestones into shared understanding.

We are looking for an innovative, tech- and AI-forward communicator who leverages emerging tools not only to drive the efficiency of communications, but to elevate the employee experience through greater ease, relevance, and personalisation.

This role is based in our London office.

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