People & Culture Officer

Business Alliance HR is recruiting a People & Culture Officer for an International NGO located in Ramallah, Palestine. Contract Duration: Until March 2027, with a possible extension. Employment Type: Full-time Salary Range: ILS 7-8K Job Summary: The P&C Officer will support the People & Culture function in delivering comprehensive HR services and managing the full employee lifecycle. The role involves handling day-to-day HR operations, recruitment coordination, employee relations, HR administration, and policy implementation while ensuring compliance with employment laws. The ideal candidate is a proactive, people-oriented HR professional who can work independently, manage competing priorities, exercise sound judgment, and provide practical HR guidance and solutions to managers. Essential Duties and Responsibilities: Handle end-to-end employee lifecycle activities, including onboarding, employee movements, probation, absence management, and offboarding. Coordinate and administer recruitment processes, maintain recruitment records, track recruitment metrics, and ensure accurate data management within HR systems. Act as the first point of contact for HR-related queries, providing practical advice and guidance to managers on day-to-day people matters. Support employee relations activities, including disciplinary matters, grievances, performance management, and other sensitive HR cases, escalating complex matters when necessary. Support the development, implementation, and interpretation of HR policies and procedures to ensure compliance with employment laws and organizational requirements. Manage HR documentation and employee records, including employment contracts, offer letters, probation letters, audit documentation, and employee files, ensuring accuracy and confidentiality. Support payroll administration by collecting and validating employee information. Coordinate work insurance processes, including employee registration and communication with insurance providers and relevant authorities. Maintain accurate HR trackers, employee data, and HR information systems, and prepare relevant reports when required. Contribute to HR projects, employee wellbeing and engagement initiatives, awareness sessions, and process improvement activities. Requirements Proven and recent experience in Human Resources, covering the full employee lifecycle, is a MUST. Experience in an international NGO, non-profit, or charitable organization is highly preferable. Strong understanding of HR practices, employee lifecycle management, and local employment and labour laws. Demonstrated experience handling employee relations matters, including disciplinary procedures, grievances, performance management, and absence management. Good knowledge of HR policies, procedures, and best practices, with the ability to interpret and apply them appropriately. Proficiency in HR information systems, recruitment platforms, and Microsoft Office, particularly Excel and Word. Strong analytical, problem-solving, and decision-making skills, with the ability to understand complex processes and provide practical recommendations. Excellent organizational and time-management skills, with the ability to independently manage competing priorities and multiple workstreams. Strong interpersonal and stakeholder management skills, with confidence in communicating and working with managers at different organizational levels. High attention to detail, accuracy, and accountability when managing HR documentation, employee data, and reporting. Proactive and self-motivated, with the ability to take initiative, identify issues, propose solutions, and follow through on assigned tasks without constant supervision. Fast learner, able to understand new organizational contexts and become productive within a short period. Strong judgment and discretion, with the ability to independently handle routine matters and recognize when issues require escalation. Excellent written and verbal communication skills in both Arabic and English. Respectful, people-centred, and professional approach, with a commitment to confidentiality, diversity, equal opportunities, and safeguarding. Years of experience: Minimum 3 - 5 years of relevant experience. Education: Bachelor’s degree in Human Resources, Business Administration, Social Studies, or a related field. Location: Ramallah, Palestine. Languages Required: Fluent in Arabic & English.