Device Specialist

MaltaFull Timemid

Human ResourcesDEI Specialist

2 views0 saves0 applied

Apply Now

Quick Summary

Overview

Do you want to feel technology at your fingertips? As a Device Specialist, you will be responsible for ensuring the seamless launch, peak performance,

Technical Tools

Human ResourcesDEI Specialist

As a Device Specialist, you will be responsible for ensuring the seamless launch, peak performance, and lifecycle management of consumer and enterprise devices, including smartphones, modems, Set-Top Boxes (STBs), and peripheral hardware. This technical, multi-faceted role bridges the gap between hardware testing, manufacturer liaison, retail and advanced technical support.

Requirements

~1 min read

Technical qualifications such as an ICT Diploma or similar;
Prior experience working in a technical team or in the Telco industry;
Excellent communication and interpersonal skills;
Strong customer-centric approach to service delivery;
Sharp analytical and problem-solving skills;
Strong team orientation;
Ability to work with minimal supervision;
Enthusiasm, commitment, and good work ethic.

Nice to Have

~1 min read

English proficiency (spoken and written) and knowledge of Maltese;.
Knowledge of device brands and/or operating systems (e.g. iOS, Android);
Good level of computer literacy in the use of standard office automation tools;
Good use of data transfer software like Smart Switch for Android and iCloud Transfer for iOS.

Responsibilities

~1 min read

→Test and evaluate new devices, services, features and firmware, ensuring technical performance and reliability.
→Compile and analyse device data to prepare technical specifications for internal and retail use.
→Perform preventative maintenance, performance audits and regression testing to identify and resolve potential issues.
→Manage aftersales technical diagnostics, investigate device failures and provide Tier 2/3 technical support.
→Liaise with equipment manufacturers and suppliers on technical requirements, product validation and troubleshooting.
→Install, configure and maintain device software, firmware, operating systems and applications.
→Collaborate with internal teams to resolve complex technical issues, deliver user training and improve operational processes.
→Keep up to date with emerging technologies, ensure compliance with company procedures and support wider Group operations, including Klikk, when required.