Head of Internal Communications

Phantom is on a mission to connect the world to the freedom of open markets. Tens of millions of people all over the world use Phantom to access global markets that never close, including perpetuals, prediction markets, tokenized assets, stablecoins and memes. Phantom users are able to discover the markets that matter and the cultural moments that shape them, building conviction through real-time data and the verified performance of top traders. With self-custody and access to open networks at its core, Phantom lets them control their financial moves in the same app they use to safely store or spend money worldwide.

Phantom has reached #1 in Google Play's finance category and consistently ranks in the top 50 apps across all categories. Check out our Forbes Fintech 50 and CNBC and Statista's World's Top Fintech Companies 2026!

We are around 180 people, fully remote, backed by a $150M Series C investment from a16z, Sequoia Capital and Paradigm.

We’re looking for a Head of Internal Communications to shape how Phantom communicates, aligns, and rallies our people around where we’re going, how we’re going to win, and why their work matters.

Working directly with our three co-founders and executive team, you’ll serve as a strategic advisor on company-critical communications, translating complex strategies and decisions into compelling narratives that build clarity and conviction.

Beyond executive messaging, you’ll build the systems that bring those messages to life across the organization, equipping managers to engage their teams, strengthening two-way communication, and ensuring our most important messages truly resonate.

This is a highly strategic, hands-on opportunity for an exceptional storyteller with strong business instincts, the confidence to challenge senior leaders, and the drive to build a high-impact function from the ground up.

• Define and lead Phantom’s internal communications strategy, ensuring employees understand our business priorities, competitive differentiation, and long-term vision.

• Serve as a trusted strategic advisor to our co-founders and executive team, shaping how we communicate company-critical decisions, navigate challenging moments, and build organizational alignment.

• Translate complex business strategies, market dynamics, and leadership decisions into clear, compelling narratives that employees can understand and rally behind.

• Challenge and coach senior leaders to communicate with greater clarity, conviction, and impact while preserving their authentic voices.

• Anticipate communication needs, identify gaps in organizational understanding, and proactively develop strategies to address them.

• Establish the operating rhythms and systems that make internal communications effective, consistent, and scalable.

• Design and implement a scalable approach to reinforcing company priorities and important messages through managers and leaders.

• Equip managers with practical resources, including talking points, FAQs, discussion guides, and leadership briefings, to confidently communicate business decisions and engage their teams.

• Establish forums where managers can ask questions, deepen their understanding of company strategy, and prepare for meaningful conversations with their teams.

• Partner with People & Culture to strengthen leadership communication capabilities and establish clear expectations for how managers communicate through change.

• Create mechanisms for two-way dialogue, ensuring managers can surface employee questions, address concerns, and reinforce understanding across their teams.

• Own the strategy and execution of All Hands, major company announcements, strategic updates, and other employee-facing communications.

• Develop engaging, accessible content that connects company performance, strategic priorities, and progress to employees’ day-to-day work.

• Identify opportunities to celebrate wins, recognize contributions, and reinforce the behaviors and values that make Phantom successful.

• Establish feedback loops to understand employee sentiment, identify where messages aren’t resonating, and surface emerging concerns to leadership.

• Measure communication effectiveness through employee understanding, manager readiness, and organizational alignment, using insights to continuously improve our approach.

• Evolve communication channels and formats to ensure information reaches employees effectively and encourages meaningful engagement.

• Establish strong working relationships with our co-founders and executive team, quickly developing an understanding of our strategy, priorities, and communication gaps.

• Launch a manager communications playbook that equips leaders to reinforce company priorities, address employee questions, and drive meaningful team conversations.

• Immediately improve the clarity and impact of our most important executive and company-wide communications.

• Establish initial feedback loops to identify where messages aren't resonating and where employees need greater clarity.

• Establish a consistent communications rhythm connecting executive messaging, manager conversations, and employee feedback.

• Demonstrate measurable improvements in employee understanding of our strategy, competitive differentiation, and company priorities.

• Strengthen managers' confidence and effectiveness in communicating important business decisions and navigating difficult conversations.

• Become a trusted communications advisor to our founders, proactively shaping critical messages and identifying opportunities to strengthen organizational alignment.

• Establish a repeatable, scalable internal communications operating model that is embedded in how Phantom operates.

• Demonstrate meaningful improvements in organizational clarity, alignment, and the effectiveness of leadership communications.

• Build a proactive communications function that anticipates business needs, identifies emerging concerns, and helps leadership address them before they become larger challenges.