HR Operations Specialist

As an HR Operations Specialist, Americas, you will play a key role in ensuring HR operations across the region are accurate, compliant, scalable, and efficient. You will support employee lifecycle processes, maintain HR data integrity, conduct compliance and operational audits, and collaborate with cross-functional teams to continuously improve HR programs and processes.

In this role, you'll leverage HR technology, automation, analytics, and approved AI solutions to reduce manual work, improve data quality, and support operational excellence across the Americas.

• Maintain accurate employee records and support timely employee lifecycle transactions across HR systems.
• Conduct recurring HR data and process audits, reconcile information across systems, document findings, and drive resolution of identified issues.
• Support compliance with applicable federal, state, provincial, and local employment laws, regulations, and company policies.
• Partner with HR Business Partners, Payroll, Benefits, Legal, HR Shared Services, Information Security, IT, Finance, and other stakeholders to resolve operational and compliance-related matters.
• Support internal audits, due diligence activities, RFIs, and SOC 2 initiatives by coordinating documentation, responding to requests, tracking deliverables, and supporting remediation efforts.
• Assist in developing and maintaining HR policies, procedures, controls, process documentation, and knowledge resources.
• Support HR systems including ADP, Oracle, and related technologies, ensuring data accuracy and process effectiveness.
• Create reports, dashboards, and metrics that identify trends, risks, and process improvement opportunities.
• Utilize approved AI, automation, and analytics tools to streamline repetitive work while maintaining proper governance, privacy, and security controls.
• Provide second-level support for HR policy and process inquiries.
• Coordinate training initiatives with HR Business Partners and support regional and global HR projects, including process standardization and data migration efforts.
• Contribute to continuous improvement initiatives that enhance scalability, efficiency, and employee experience.

• Bachelor's degree in Human Resources, Business Administration, Legal Studies, Data Analytics, or a related field preferred.
• 1-3 years of experience in HR Operations, HR Administration, HR Compliance, HRIS, Payroll Operations, Audit, or a related HR function.
• Foundational knowledge of U.S. employment laws, HR compliance requirements, and employee data privacy practices.
• Experience working with HR systems such as ADP, Oracle, Workday, or similar platforms.
• Strong analytical, auditing, problem-solving, and organizational skills.
• Ability to identify discrepancies, analyze data, and clearly document findings and recommendations.
• Proficiency with Microsoft Office applications, particularly Excel.
• Exposure to Power BI, Microsoft Copilot, Power Automate, or similar reporting and automation tools is preferred.
• Comfortable leveraging approved AI and automation technologies responsibly to improve efficiency and accuracy.
• Strong written and verbal communication skills with exceptional attention to detail.
• Ability to manage multiple priorities and meet deadlines in a fast-paced, global environment.
• Proven ability to collaborate across functions while maintaining confidentiality and professionalism.

• Experience supporting internal audits, external audits, compliance testing, controls documentation, evidence collection, RFIs, or SOC 2 activities.
• Experience with ADP, Oracle, Workday, ServiceNow, DocuSign, Power BI, Microsoft Copilot, Power Automate, or similar enterprise platforms.
• Knowledge of multi-state U.S. employment compliance, I-9 administration, employee records management, onboarding, offboarding, or HR shared services operations.
• Familiarity with Canadian and/or Latin American employment practices.
• Experience developing reports, dashboards, automated workflows, AI prompts, or knowledge management resources.
• SHRM-CP, PHR, or coursework in HR compliance, audit, or employment law.
• Spanish and/or Portuguese language proficiency.

Join an ever-growing, market-leading, global company where innovation, collaboration, and career growth are part of everyday life. You'll have the opportunity to work with talented professionals, leverage cutting-edge technology, and contribute to programs that support employees across the Americas while helping shape the future of HR operations at NiCE.