Key Account Executive - Broker/Center of Influence

We are hiring a Key Account Executive in the NY/NJ/CT/MA area to work with our Broker-Center of Influence clients!

The Key Account Executive (KAE) for COI builds, maintains, and strengthens key relationships with our highly valued external center of influence (COI) partners. These partners are contracted to refer new clients to ADP TotalSource in a variety of ways (e.g., brokers, CPAs, etc.).

In this role, the KAE helps clients effectively execute their business strategies and maximize their return on human capital. The KAE transforms a client’s HR function by evolving policies, procedures, and practices to optimize workforce capability. The KAE drives performance through organization design, leadership, culture, change management, communication, and training. This role builds and maintains both COI referring partner and client relationships through effective service and consultation. He/she manages a book of key accounts by building strategic relationships with C-level client contacts, influencing human capital needs within the client's business. The KAE serves as a TotalSource expert for the client and COI referring partner and ensures a high level of client satisfaction and retention through service excellence. Travel to client sites is required (expectation to visit ~30% of clients onsite per quarter based on client book size).                                                

Ready to #MakeYourMark? Apply now!

WHAT YOU’LL DO: Responsibilities 

• Manage a book of COI assigned key accounts, functioning as a consultant on strategic human capital processes and programs, including workforce planning, competency modeling and development, recruiting, hiring and on-boarding, succession planning, performance management, leadership/employee development, and employee engagement
• Collaborate with Service/Operational Teams, COI referring partners, Sales, and Market Leadership to evaluate and deliver on client needs
• Analyze employee data and feedback to identify strengths, weaknesses, and root-cause issues. Present recommendations and actions for improvement
• Leverage ADP data, tools, and resources to support clients in driving strategic business decisions
• Build mutually beneficial relationships with COI referring partners, C-suite leaders, communicating effectively to obtain awareness, understanding, and buy-in of TotalSource value
• Assess, develop, and implement organizational structures that are aligned with clients’ strategies
• Develop and implement processes and procedures in key focus areas, including recruitment, talent development, compensation, and change management
• Client Evaluation: support the due diligence process for prospective clients, and identify additional service opportunities for existing clients
• Client Service: deliver a best-in-class client experience through proactive, impactful, and responsive partnership and influence
• Serve as escalation point for all billing and pricing questions
• Work with market leaders to develop and implement best practices around service challenges, product quality, and service delivery enhancements
• Collaborate with COI referring partners on benefits renewals, client’s business changes and strategies
• Present service solutions and education to COI referring partners and firms
• Perform other related duties as assigned

REPORTING RELATIONSHIPS:

• Supervisor: Sr. Director, Client Relations Executive

TO SUCCEED IN THIS ROLE: Requirements

• Candidate must be located in the NY/NJ/CT/MA area (preferably in NY or NJ) as they will be required to manage an external client territory/book of business within the area/region (NY/NJ/CT/MA).  Will be a hybrid work model.  (Remote, Field visiting clients).
• 8-12 years of progressive experience in Human Capital Management
• Experience consulting in Payroll, Human Resources, and/or Professional Employer Organizations (PEO)
• Demonstrated experience designing and delivering strategic and operational human capital management programs and processes  while working with executive c-suite
• Proven ability to build and maintain internal and external relationships and partnerships
• Excellent interpersonal and communication skills, both written and verbal
• Executive level presentation skills
• Proven experience developing, coaching, and leading high-performing teams
• Ability to regularly travel to client sites and internal events (~30% travel)

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

• Experience noted above, OR
• Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.

BONUS POINTS FOR THESE: Preferred Qualifications

• HR Certification - PHR/SPHR and/or SHRM-CP/SCP strongly preferred or willing to pursue in the first year
• Relationship Building – builds trust with clients and partners through transparency and follow-through
• Influence – effective ability to drive consensus and action through internal and external partners
• Business Acumen – ability to understand unique operating models and add value through strategic recommendations in products and service
• Able to independently manage high priorities and deliver strong results in a fast-paced environment
• Strategic Thinking - demonstrated ability to assess needs and provide innovative solutions to assist clients in meeting their business objectives through the use of ADP's products and service.
• Communication-able to interact with all levels in an organization including plan participants, managers and executives. Ability to act as the liaison between clients and ADP's Service Teams
• Problem-solving and Collaboration: experience in identifying, solving and executing problem resolution.
• Possess strong financial and business acumen and savvy.
• Understands and is able to explain client pricing and profitability.
• Is able to manage multiple priorities and deliver high-caliber results.
• Demonstrated ability to lead others through tough situations.
• Ability to work under pressure with tight time frames.
• Excellent verbal and written communication skills, including presentation skills.
• Must possess an executive presence and skills to build strong, working relationships from front-line people to Senior Executives across business units and with clients
• Must possess thorough knowledge and appreciation of quality and execution with a focus on a team-based approaching using collaboration.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourself. In a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live. 
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

What are you waiting for? Apply now! 

#LI-Hybrid

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