Inside Sales Representative/BDR

We are a fast-growing residential and commercial cleaning services company serving the Philadelphia metro area. Our mission is simple: deliver reliable, high-quality cleaning services with exceptional customer care and seamless communication. From recurring home cleanings to move-in/move-out services and commercial maintenance, we help clients keep their spaces clean, organized, and stress-free.

Our team operates with a strong focus on professionalism, responsiveness, and customer satisfaction. We pride ourselves on creating a modern service experience through efficient scheduling, clear communication, and consistent service quality. The company is detail-oriented, tech-savvy, and committed to building a dependable team that can operate independently while maintaining a high standard of service.

We are seeking a proactive and customer-focused Inside Sales Representative / BDR to support a growing residential property services company serving the Philadelphia market. This is a full-time remote opportunity for someone who thrives in fast-paced sales environments, enjoys speaking with customers, and can confidently guide leads from inquiry to close.

You will play a key role in managing inbound leads, closing service bookings, supporting customer follow-up efforts, and helping maintain operational flow. The ideal candidate is highly responsive, organized, and comfortable handling consultative sales conversations independently.

• Answer incoming calls and inquiries generated through marketing campaigns

• Understand customer needs and qualify leads efficiently

• Respond quickly and professionally to maximize booking opportunities

• Provide customized service quotes based on customer requirements

• Explain pricing confidently and navigate discounts when appropriate

• Handle objections professionally and close deals independently

• Maintain a strong sense of urgency while delivering excellent customer experience

• Conduct post-service follow-ups to gather customer feedback

• Encourage online reviews and repeat business

• Identify upsell and cross-sell opportunities

• Monitor automated text communications between cleaners and customers

• Assist with schedule changes, delays, and cancellations

• Help ensure smooth coordination between operations and clients

• Conduct light outreach to potential cleaner candidates through Facebook and other platforms

• Perform brief initial screening calls

• Coordinate interview scheduling to support hiring needs

• 2+ years of sales or customer-facing experience preferred

• Strong English communication skills, both spoken and written

• Proven ability to close deals independently

• Excellent phone presence and conversational skills

• Comfortable working in a fast-paced, high-responsibility environment

• Organized and detail-oriented with strong follow-through

• Comfortable using CRM systems and communication tools

• Reliable internet connection and professional remote work setup

• Service-based sales experience (cleaning, home services, landscaping, HVAC, plumbing, etc.)

• Experience handling inbound sales pipelines

• Familiarity with East Coast communication style and fast-paced customer interactions

• Experience balancing sales and operational coordination tasks

• Highly responsive and dependable

• Confident discussing pricing and handling objections

• Independent operator who takes ownership of results

• Service-oriented mindset with strong professionalism

• Someone who can execute without constant supervision