Global Account Manager

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Global Account Manager to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

The Global Account Manager is responsible for supporting the delivery of strategic initiatives across the global account portfolio. Reporting to the AVP, Global Account Manager, this role is responsible for meeting our client commitments, managing key components of new program launches, and supporting growth initiatives.

This role sits within account management but operates across functions, driving alignment, accountability, and progress across complex, multi-stakeholder initiatives. This role ensures that strategic priorities and client commitments are translated into clear, executable plans and delivered successfully across the organization.

We are seeking an individual who can operate independently, bring structure to ambiguity, and effectively coordinate across teams, while also developing the materials and analysis needed to support decision-making.

• Partner directly with the Global Account Manager to support execution of key account initiatives, including program launches, customer experience, expansions, and operational changes across multiple markets
• Translate business development strategies and client commitments into clear action plans with defined owners, timelines, and dependencies
• Track progress, identify risks, and proactively drive resolution of issues
• Have a strong understanding of the different regulatory market requirements
• Experience building business cases, summaries, and structured reporting
• Serve as the central point of coordination across legal, underwriting, claims, finance, product, and IT to align on priorities and deliverables
• Ensure teams are coordinated and informed, with clear expectations and timelines
• Escalate and help resolve blockers impacting delivery
• Communicate with client counterparts to maintain alignment on timing and deliverables
• Bring structure to how initiatives are tracked and executed across the account (timelines, trackers, dependencies)
• Maintain documentation and working files to support transparency and continuity across initiatives
• Identify opportunities to improve processes and ways of working
• Learn pricing and P&Ls to ensure track efficiencies and measure post launch success
• Support preparation for internal and client-facing updates, including QBRs and executive readouts
• Track KPIs and understand how we measure success across our different programs

• 3-5 years of experience in account management, operations, program delivery, or similar roles within complex environments
• Strong organizational skills with the ability to manage multiple priorities simultaneously
• Ability to operate independently and drive progress without constant direction
• Strong communication and problem-solving skills
• Experience in insurance, warranty, or service contract programs is preferred
• Experience supporting global or multi-market initiatives is preferred

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.