Key Account Manager 🇧🇪 (Dutch speaking)

Alan is building a vertically integrated health partner that unites insurance and smart healthcare delivery into one seamless system. Our vision is to make prevention the new norm of care for all.

• Handle a portfolio of strategic accounts and flagships companies

• Build and maintain strong customer relationships with key stakeholders and display a customer-centric approach to identify the main needs and allow our clients to achieve their goals through Alan

• Proactively identify potential signals of dissatisfaction and implement solutions to answer them

• Ensure successful onboarding of new accounts and promote Alan health partner positioning to generate massive adoption by employees and admins

• Analyze and present consumption reports to customers through business reviews- Identify and execute out-of-the-box initiatives to engage our existing customers

• Be in charge of cross-selling/upselling our portfolio to answer customer needs and pain points- Renegotiate contracts to guarantee both great value for money to our customers and sustainable profitability

• Participate in the evolution of our products and services, acting as the voice of our customers when discussing with Product teams

• Support new customer acquisition, by promoting our Key Account Management program to prospects and partnering with Sales teams

• At least 5 years of experience in a customer-facing role

• Excellent track record of over-performance

• Experience working with companies of more than 150 employees

• Fluency in Dutch and English (French fluency is also a plus)

• Strong negotiation and positive lobbying skills, with the ability to build long-term relationships based on trust and transparency

• Excellent analytical and problem-solving skills, with the ability to create data-based reports

• Great active listening skills and exceptional follow-up abilities

• Growth mindset with a strong interest in the healthcare sector and willingness to develop in-depth market understanding
  

We'll be thrilled to receive your application!

🔖 Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info.