Relationship Manager - Employee Benefits

• →Relationship Management:
  • →You will serve as the client’s primary contact, acting as a liaison, serving as an internal client advocate.
  • →Maintain a comprehensive understanding of your dedicated client’s group health portfolio and other ADP services and coordinate communication among various business partners.
  • →Act as a liaison between clients and ADP, collaborating with other ADP partners including Product Management, Implementation, Payroll, Sales and more.
  • →Own the client relationship by building trust, rapport, and understanding the insurance needs of your dedicated book of business.
  • →Provide proactive, personalized, strategic support and act as the primary contact between clients and insurance carriers to ensure a seamless client experience.

• →Group Benefit Support & Administration:
  • →Continually provide insurance expertise to your clients by managing benefit renewals, supporting Open Enrollment, and preparing quote proposals & benefit guides.
  • →Assist clients in the design and implementation of their employee benefits programs, including group health, dental, vision, life, disability insurance and other ancillary coverages.
  • →Handle all aspects of benefits renewals, including negotiating with carriers to secure the best rates and terms for clients.
  • →Conduct virtual meetings with clients to review their benefits plans and make recommendations for improvements or changes.
  • →Resolution support for benefit service issues such as enrollments, carrier billing, coverage, and claims.
  • →Maintain accurate and up-to-date records of all client interactions, benefits plans, and compliance documentation.

• →Client Retention:
  • →Maximize client retention by working with clients, carriers, and external ADP partners to resolve issues that may impact the client relationship.
  • →You will proactively ensure client satisfaction through regular touchpoints soliciting feedback on existing group health benefit offerings and future needs, acting as appropriate (ie: quoting, upselling, remarketing).
  • →You’ll ensure appropriate utilization and consistent execution of tools, communications, processes, client retention activities, and metrics.

A college degree is great but not required. What's more important is having the skills to do the job.

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impactupon the communities in which we work and live. 
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

What are you waiting for?  Apply today!