Digital Renewal Sales Representative

APAC - Malaysia - Kuala Lumpur - Kuala Lumpur, Avenue 10Remotemid

SalesAccount Executive

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Quick Summary

Overview

Job Requisition ID # 26WD97442 Position OverviewThe Digital Renewal Representative is responsible for managing multiple customer renewal cycles across regional accounts, ensuring timely,

Technical Tools

SalesAccount Executive

26WD97442

Responsibilities

~1 min read

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Execute end to end renewal motions, streamlining workflows and minimizing manual intervention
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Close customer renewals to protect and retain the existing customer base, ensuring accuracy and on time execution
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Drive and close seat expansion opportunities at the time of renewal using standard sales plays
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Monitor account auto renewal status and intervene when auto renewals are disabled to prevent churn
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Work directly with customer procurement teams to complete renewal transactions
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Maintain accurate sales forecasts and pipeline visibility using CRM and renewal tracking tools
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Collaborate with Account Executives on larger cross sell and expansion opportunities
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Engage and when needed partner with Customer Success Managers to support retention and adoption efforts during post sale engagements
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Provide light touch support to authorized partners
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Share insights on churn risks, renewal blockers, and missed upsell opportunities across internal teams
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Gather and deliver customer feedback related to products, packaging, and renewal experience

Requirements

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1–3 years of experience in inside sales, renewals, account management, or customer facing sales roles
Experience closing deals or renewals, including customer communication and follow up
Proven ability to manage multiple renewal cycles and priorities concurrently
Strong organizational and time management skills
Experience using CRM or renewal tracking systems
Effective written and verbal communication skills
Customer focused mindset with the ability to identify and address customer needs
Bachelor’s degree or equivalent professional experience

Experience in a software, SaaS, or technology sales environment
Prior exposure to subscription based or renewal driven sales models
Experience supporting seat expansions or upsell opportunities during renewals
Familiarity working with procurement teams and contract driven renewals
Experience collaborating with Account Executives, Customer Success, and partner organizations
Ability to identify churn risks and recommend proactive retention actions
Comfort operating in a fast paced, metric-driven sales environment

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Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

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