Founding Account Manager

Axle Health builds AI scheduling and workforce management software to empower in-home healthcare providers to deliver exceptional, personalized care right where patients feel most comfortable—at home.

Some of the biggest providers in the country use our software (like Cityblock Health and U Penn Health System) to improve the utilization of their field teams by 17%+, and automate the operational burden of scheduling and dispatching.

Our platform includes proprietary logistics algorithms to optimize scheduling, a mobile app for field staff, an operations dashboard for office teams, engagement and booking tools for patients, and a wide range of integrations and external APIs for modular access.

We’re a team of top-tier engineers and operators, backed by $14m from top investors such as Y Combinator, Pear VC, and F-Prime, applying our intellect and logistics experience to upend how home healthcare is delivered.

This is an opportunity to join Axle Health as our Founding Account Manager to ensure our customers achieve maximum value from our platform. You'll take ownership of customer relationships from day one, driving adoption, engagement, and long-term success while building the playbooks and processes that will define how we scale Account Management at Axle.

Ideal candidates thrive in high-autonomy environments where they're expected to identify what needs to be built and build it themselves. You're equally comfortable managing strategic customer relationships and rolling up your sleeves to scale the infrastructure (onboarding workflows, health scoring systems, customer communication templates). You bring the customer success expertise of someone who's done this before, with the operational mindset of someone who's excited to do it from scratch.

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• We cultivate an environment where team members feel ownership over the work they do. Everyone in an organization has big ideas and we want to hear them and implement them.

• All of our employees have equity compensation. We want you to benefit from all the hard work you do in helping patients and catalyzing this shift in healthcare.

• Medical, Dental, Vision

• 401k plan

• Flexible PTO and sick days

• Commuter benefits

• Santa Monica HQ with 180 degree beach views and daily catered lunches

• Fast paced work environment geared towards professional growth

• Get the chance to move roles within the organization to learn new skills and continue to make an impact

• Monthly team events, dinners, & happy hours

• Special team outings - some past events have included: yacht cruises, visits to Universal Studios, Magic Castle, and Vegas