Solutions Engineer

Remotefull-timemid

SalesSales Engineer

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Quick Summary

Key Responsibilities

Own the partner technical relationship: Be the primary technical point of contact for our partners,

Requirements Summary

5-10 years of engineering experience,

Technical Tools

SalesSales Engineer

About Bridge:

Bridge is the fastest, most compliant way to scale insurance billing nationwide. We enable virtual care companies to go in-network nationally in as little as 30 days, without the operational lift. Our platform handles payer contracting, credentialing, real-time benefit verification, medical coding, claim submission, denial management, and compliance in a single integrated solution. Backed by leading investors including General Catalyst, Andreessen Horowitz, Thrive Capital, Khosla Ventures, Greenoaks, and Mischief, we're scaling rapidly.

The Role:

Bridge is hiring a Solutions Engineer to sit at the intersection of engineering and partnerships, owning the technical relationship with our partners end to end. Our partners are telehealth companies building virtual care at scale, and when they have questions, hit integration issues, or need to ship something new, they need a technical expert who can meet them where they are, fast.

You are the bridge between our platform and our partners: on calls, in Slack, and in the codebase. The role is equal parts engineering and relationship. You will be the person our partners call, the one running their kick-off, and the one shipping the integration that unblocks them.

Responsibilities:

Own the partner technical relationship: Be the primary technical point of contact for our partners, from kick-off calls to day-to-day triage to integration support
Slack triage: Field inbound Slack questions from partner teams; a mix of quick answers and deeper digs
Partner kick-offs: Run 3-5 partner kick-off calls per week, own implementation plans, and maintain a regular cadence of scheduled client calls
SLA coverage: Respond to partner inquiries within our contracted SLAs, including periodic weekend coverage
Integration and tooling delivery: Maintain and execute against our backlog of partner-facing features, integrations, libraries, and SDKs
New service lines: Contribute to new service lines as we roll them out, including building integrations, writing external documentation, and creating guides that help partners move faster independently
Product and engineering translation: Convert partner pain into clear specs, bug reports, and product asks; own the partner request tracking system

Requirements:

5-10 years of engineering experience, with meaningful time in a client-facing or partner-facing capacity
Direct partner or customer-facing experience; you have been on the calls and owned the relationships
Fluency in our core stack: TypeScript, Node, and React
Broad technical knowledge across other languages and stacks
Strong written and verbal communication, calibrated for both engineers and non-technical stakeholders; clear, direct, and appropriately informal
Self-organized and able to manage your own time and priorities without being told what to do next
Startup experience and comfort with ambiguity

Nice to Have:

Experience working with EHRs
Healthcare industry experience, ideally in integration or infrastructure
Familiarity with Postgres, Temporal, and AWS
Prior experience shipping integrations, libraries, or SDKs

Why Bridge?

First dedicated Solutions Engineer on the team. You are not inheriting a playbook; you are writing it.
Direct partnership with the CTO. Real technical influence, not a ticket queue.
Small team, real scope. No layers, no handoffs, no waiting for someone else to own it.
Competitive salary, benefits, and equity. Given Bridge's funding and stage, we heavily value the potential upside from equity.

Location:

This is a fully remote role. We welcome candidates across the U.S. and the ability to work effectively across time zones.