People Solutions Consultant MEA

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. We connect. We inspire. People Solutions Consultant MEA Important Information: Contract Duration: One (1) year fixed term Gross Salary: KES 379 502 (Kenya) and JOD 1002 (Jordan) Candidates can be based in these locations: Amman, Jordan or Nairobi, Kenya Closing Date: Applications will close on 28 May 2026 at 22:59 UK Time Rights to work: You must have the legal right to work in the country at the time of application. Mobility / relocation / visa sponsoring support will not be provided. Hybrid model: Mandatory 3 days in the office each week The Role: The People Solutions Consultant ensures the delivery of accurate, compliant, and efficient HR operational support across the region through effective governance, workflow oversight, and stakeholder collaboration. This role acts as the functional SME and workflow approver for HR data changes and certain leave transactions processed by the Managed Service Provider (MSP), ensuring adherence to policies, process controls, and service-level standards. For out-of-scope countries not covered by the MSP, the role manages end-to-end HR operational processes such as onboarding, offboarding, and employee data updates. The postholder is pivotal in maintaining data integrity, service consistency, and a seamless employee experience through strong operational oversight, stakeholder coordination, and continuous improvement. Main accountabilities but not limited to the following: HR Operations Governance (In-Scope Countries) * Act as workflow approver for employee data changes (e.g., job change, contract amendment, working pattern change) and specific leave transactions entered by the MSP. * Ensure all system updates are accurate, policy-compliant, and completed within defined timelines and controls – through myHR workflows. * Review and validate transactions processed by the MSP (myHR workflows), identifying and rectifying discrepancies. * Manage exceptions and provide process clarification to the MSP or internal stakeholders. End-to-End HR Operations (Out-of-Scope Countries) * Deliver HR operations directly for countries not covered under the MSP model, including onboarding, offboarding, contract and letter generation, employment data updates, and benefits administration. * Ensure all transactions comply with local labour laws, internal policies, and audit requirements. * Partner with country HR and Finance teams to ensure timely processing of employee movements and payroll-impacting actions. Case Management & Service Excellence * Manage HR-related cases through the case management system (e.g., C4C), ensuring accuracy, timeliness, and a customer-centric approach. * Act as the escalation point for complex or sensitive employee cases, providing process guidance. * Monitor service levels, case resolution times, and customer feedback to identify improvement opportunities. * Partner with the MSP to enhance case resolution quality and reduce repeat issues through process or system refinements. Data Quality & Systems Integrity * Ensure data integrity in MyHR and other systems by validating and reconciling transactions. * Perform data audits to identify gaps or errors and initiate corrective actions. * Collaborate with Digital & Technology and Data teams to support system enhancements, testing, and process automation. * Ensure compliance with information governance, PDPA, GDPR, and record-retention policies. Continuous Improvement & Collaboration * Identify and propose opportunities for process simplification, standardisation, and automation. * Participate in service optimisation and knowledge management initiatives led by the Payroll & People Data Manager. * Contribute to the maintenance of Standard Operating Procedures (SOPs), process maps, and knowledge articles. Requirements of the role: * Written and verbal proficiency in English * Experience in HR operations or shared-services delivery, with strong understanding of employee lifecycle processes. * Familiarity with HRIS platforms (e.g., SAP SuccessFactors, Oracle, or equivalent) and workflow approvals. * Proven experience managing cases and ensuring SLA adherence. * Demonstrated ability to maintain data accuracy, manage exceptions, and coordinate with vendors. * Experience working in a complex, multi-country or regional environment. Desirable: * Exposure to managed-service delivery models and vendor performance management. * Experience in continuous improvement or digital process automation. * Knowledge of analytics or reporting tools (Excel, Power BI). A connected and trusted UK in a more connected and trusted world. Equality, Diversity and Inclusion Statement We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. Safeguarding Statement The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children. If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org