Senior Account Manager (Education Support Manager)

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For over 90 years we have shaped brighter futures through education, arts, culture, language, and creativity. We work with people in over 150 countries and reach over 700 million people. We connect. We inspire. Pay Band: 7/F Country/Location: Egypt Department: English and Exams Contract Type: Fixed Term Contract- Local Contract Duration: 1 year Closing Date: 15th November 2026 Role Purpose: The role is responsible for winning new business, retaining and growing existing accounts, and delivering customer-focused solutions across the English and Examinations (E&E) business. It serves as the key contact for B2O accounts, coordinating stakeholders throughout solution design, proposals, and delivery. The role also supports British Council Partner Schools Egypt by advising school leaders, promoting the adoption of British Council services, and strengthening educational standards through continuous professional development, effective performance management, and a culture of teaching excellence to improve student outcomes. Main accountabilities: The role will focus on developing strategic partnerships with school leaders and corporate clients, identifying new business opportunities, promoting UK international qualifications, and ensuring the successful delivery of tailored solutions that meet client needs. The postholder will support schools in enhancing educational standards through professional development, pedagogical training, leadership support, and the effective implementation of British Council products, services, and programmes. The Senior Account Manager will be responsible for achieving sales targets, managing and growing existing accounts, securing new business, and identifying opportunities for cross-selling and long-term partnerships. They will work collaboratively with internal teams and stakeholders to develop client solutions, manage proposals and commercial agreements, coordinate service delivery, and ensure an excellent customer experience throughout the client journey. The role will also involve developing account plans, maintaining strong client relationships, monitoring customer satisfaction, managing CRM systems and client data, and providing data-driven insights to improve sales performance, service quality, and business efficiency. The postholder will contribute to commercial strategies, promote collaboration across teams, and identify opportunities to expand the British Council’s reach among international schools in Egypt. The successful candidate will have strong stakeholder management and relationship-building skills, excellent project management and organisational abilities, and the commercial awareness needed to identify opportunities and deliver business results. Proficiency in Microsoft Office applications is essential, alongside strong communication, analytical, and problem-solving skills and the ability to work collaboratively across teams. This is an exciting opportunity to contribute to educational development in Egypt, strengthen the recognition of UK qualifications, build lasting partnerships, and support the British Council’s mission to create opportunities through education and international collaboration. Role specific knowledge, skills and experience: * PGCE, CELTA and/or DELTA * Experience working in a teaching/academic position in an international school in Egypt * Curriculum and academic framework knowledge of different education systems in Egypt * Demonstrable experience of sustaining and growing a product or service in line with strategic priorities for income and impact * 2-3 years experience collecting and analysing client/stakeholder feedback and using the data to identify business needs and obstacles Desirable * Business development experience in the Education sector * Detailed knowledge of UK qualifications and other International education systems * Understanding of professional development training delivery * Leadership experience in an educational institution Condition of Employment: Language: Strong English proficiency is crucial for this role, requiring fluency in both written and spoken communication to effectively navigate British Council systems and international operations. Please note: Interviews will be conducted primarily in English. The successful candidate must be able to speak and write well in English, as this is essential for the role. Locally recruited: Applications are welcomed from candidates currently in this location with a natural right to work. Relocation support is not provided. A connected and trusted UK in a more connected and trusted world. Equality, Diversity and Inclusion Statement We are committed to equality, diversity and inclusion and we welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability, and ensure staff are drawn from the widest possible pool of talent and we guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities. Safeguarding Statement The British Council is committed to safeguarding children, young people, and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children. If you experience any difficulties with submitting your application, please email askhr@britishcouncil.org