Regional Strategic Alliance Sales Manager

American Residential Services (ARS), the nation's largest provider of residential heating, air conditioning, and plumbing services, is seeking an experienced Regional Retail Sales Program Manager to lead and drive the performance of our Retail Partner Program across an assigned region.

This leadership role is responsible for overseeing retail partnerships, driving sales growth, improving operational performance, and ensuring program compliance across multiple branch locations. The ideal candidate is a results-driven leader with extensive multi-location retail management experience, strong relationship-building skills, and a proven ability to develop teams and execute strategies that deliver measurable business results.

Our Retail Partner Program connects customers with essential HVAC, plumbing, and water heater solutions through established national retail partnerships. As the Regional Retail Sales Program Manager, you will serve as a key liaison between ARS leadership, branch operations, and retail partners to maximize program success and profitability.

• Lead and oversee all aspects of the Retail Partner Program across assigned branches and markets.

• Drive regional sales performance, revenue growth, profitability, and achievement of established program goals.

• Conduct weekly and monthly business reviews with branch leadership to evaluate sales pacing, budgets, operational metrics, and overall program performance.

• Establish measurable performance objectives, monitor results, and implement strategies to improve underperforming locations.

• Identify opportunities to expand program effectiveness, increase customer engagement, and maximize retail sales opportunities.

• Lead, coach, mentor, and develop Branch Program Managers to ensure consistent execution and accountability.

• Oversee sales training, product knowledge development, and operational training for branch and retail field teams.

• Drive implementation of operational improvements, new initiatives, and program standards across the region.

• Coordinate promotional campaigns, retail events, and product knowledge initiatives to support sales growth.

• Support successful program launches and expansion into new retail partner locations.

• Serve as the primary ARS contact for retail partner leadership at the regional, district, and field levels.

• Build and maintain strong relationships with retail store management, operations leaders, and key merchant personnel.

• Collaborate with retail partners and ARS branch leadership to align business objectives and deliver a positive customer experience.

• Communicate retail promotions, operational updates, and program expectations to appropriate branch and field personnel.

• Ensure adherence to retail partner agreements, program policies, operational standards, and applicable regulations.

• Monitor key performance indicators and drive continuous improvement in program compliance and execution.

• Manage and resolve program-related accounts receivable issues, compliance escalations, fines, and penalties.

• Partner with branch and regional leadership to identify operational challenges and implement effective solutions.

• Travel throughout the assigned region to support branch operations, retail partners, and program initiatives.

• Bachelor's degree in Business Administration, Marketing, or a related field preferred; equivalent combinations of education, training, and relevant experience will be considered.

American Residential Services is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected characteristic.