Director, Sales Operations

When you join Kyocera Document Solutions America, Inc. you are joining an organization that is deeply rooted in the Philosophy of “doing what is right as a human being”. Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability and a sense of urgency all while putting knowledge to work to drive change.

In addition, we’re a Great Place to Work… and we really mean it! Kyocera Document Solutions America, Inc. was officially certified a Great Place to Work since 2022. An organization earns this distinction when its employees have expressed their trust the people they work for, have pride in what they do and enjoy the people they work with.

As the Director of Sales Operations, you will translate your passion into superior customer experiences that set the     bar for the document management industry.  Your organization will be responsible for supporting Kyocera’s Sales Divisions and Sale Companies by providing sales planning, sales administration, and the purchasing and inventory management of Kyocera and 3rd party good. As such your organization supports all sale segments by monitoring sales attainment, administering pricing programs/promotions, managing forecasts and supplier orders, analyzing revenue and profit, and optimizing sales processes for improved CX. 

This role offers a wide range of responsibilities with the opportunity to influence and transform the entire sales process.  Using your process-oriented mindset, you will actively support both internal and external customers across our sales divisions as the leader of this critical support team.  You will be encouraged and rewarded for being an ambassador for change and always maintaining spirit of collaboration across the entire organization including sales, finance, marketing and IT. You will not be satisfied with current procedures and will always proactively seek for process improvements which make administrative tasks more efficient and accurate.  You understand the importance of being agile and driving critical change. You take pride in your work and like driving projects and strategic initiatives.  You have positive attitude and enjoy breaking down the complex into its discrete parts in order to find the better way to do things.  You also pride yourself in learning new industries and anticipating customer needs before they arise. Your enthusiasm for delivering best in class customer service is second to none. Your way of thinking is structured, organized, task-oriented, and detail-oriented.  You are able to manage a team with many different types of administrative tasks. You understand the big picture and the importance of large-scale strategies, and you are equally effective with tactical execution so that those strategies are realized. 

The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change doesn’t come around every day.

+       Support the sales force with general administrative operations to help reach the team's objectives.

+       Manage sales administration and ensure processes are standardized, optimized and automated where possible.      

+       Identify business problems by analyzing data from various angles and granularity, determine the causes, and provide guidance and suggestions for improvements and / or corrective plans.

+       Manage dealer contracts, authorize territories, standard & special pricing, seasonal promotions, dealer programs, and special support programs.

+       Monitor and report sales progress by Zone, Region, Territory, & Product utilizing Business Intelligence tools.

+       Ensure proper recognition of sales team’s commission and bonuses.

+       Ensure proper management of customer data in systems of record

+       Ensure timely management of pricing changes in Oracles for new and existing products.

+       Lead projects that are focus on customer facing experiences across Sales and Sales Administration.

+       Support creation of financial plans, budgets, and sales targets.

+       Provide standard and ad-hoc reporting of sales activities, market adoption, dealer participation and other relevant sales administration needs.

+       Partner with Channel Marketing to assist with Promotion creation, system set up, execution, and reporting.

+       Work closely with Finance to coordinate accruals and assist with internal audits of financial results and product performance. 

+       Manage forecasting and ordering to our factories and third-party suppliers of machines, parts, and supplies.

+       Ensure accurate management of standard pricing.

+       Ensure proper manage Inventory and Backorders.

+       Ensure export compliance regulations are followed.

+       Monitor and manage Landed Costs of imported goods. 

+       Develop business cases for customer solutions.

+       A bachelor’s degree and 7-10+ years progressive leadership experience supporting a sales organization.

+       Proven track record of being able to grasp concepts quickly and have excellent follow through.

+       Understands sales, channel sales, B2B constructs

+       Experience working and leading process improvement initiatives.

+       Experience on developing and managing Budgets

+       Proficient in Microsoft Office, extensive knowledge in Business Intelligence tool like Tableau, CRM applications like Salesforce and Oracle based programs (Discoverer capabilities).

+       Excellent MS Excel experience including report creations, v-lookups, and pivot tables.

+       Strong Time Management and Project Management

+       Highly efficient, customer oriented, structured, organized, task-oriented, detail-oriented, and able to multi-task and establish priorities to complete tasks in time sensitive manner.

+       Exceptional analytical and problem-solving abilities.

+       Excellent people skills enabling collaboration, innovation, coordination, and influence across organizations.

+       Strong presentation skills and communication skills, both written and verbal.

+       Ability to work and interact with all levels of management/departments

+       Self-directed with the ability to work independently.

+       Proven track record of being able to grasp concepts quickly and have excellent follow through.

Relationships

+       Daily interaction with Kyocera Authorized Dealers, Distributors, Direct Subsidiaries, and Sales Companies.

+       Daily interactions with Sales Division Vice Presidents, Regional Sales Managers, Area Sales Managers

+       Regular interactions with other internal organizations such as Marketing, IT, Logistics, and Legal.

The typical pay range for this role is $160,000 -$200,000. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors. This position may include a discretionary bonus based on performance.

Note

This is a general description of the duties and responsibilities most frequently required of this position. The company may from time to time request that the incumbent perform other related tasks and assume reasonable responsibilities that have not been specifically included in this description.

Kyocera Document Solutions America, Inc is a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions based in Osaka, Japan. The company’s portfolio includes reliable and eco-friendly MFPs and printers, as well as business applications and consultative services which enable customers to optimize and manage their document workflow, reaching new heights of efficiency. With professional expertise and a culture of empathetic partnership, the objective of the company is to help organizations put knowledge to work to drive change. Kyocera is looking for enthusiastic and innovative people to help our customers run their businesses more efficiently and more profitably. We offer a generous benefits package including medical, dental and vision plans, a 401k match, flexible spending, disability and life insurance, plus paid time off and holidays.

KYOCERA Document Solutions America, Inc. is an Equal Opportunity Employer, a VEVRRA Federal Contractor, and complies with all applicable federal, state, and local laws regarding nondiscrimination. Kyocera provides equal employment opportunities to all employees and applicants for employment without regard to race, color, national origin, religion, creed, disability, age, sex, sexual orientation, gender identity, protected veteran status, marital status, or familial status.